Service Controller
7 months ago
**Main Duties**
- Liaising with maintenance providers to ensure quality of service and agreed response times.
- Record all VORs on internal live reporting system and update daily.
- Liaise with customers and suppliers, including attending meetings on and off site with customers and/or suppliers to resolve any issues.
- To authorise and monitor third party costs
- Manage the fleet budgets under your control, inclusive of identifying problematic vehicles and poor services providers. Make changes to bring about a positive outcome
- Ensuring that SLA’s are achieved with minimum downtime for the customer
- Identifying warranty work and submitting claims as required.
- Authorisation of repairs and processing invoices utilising the Company’s in - house system
- Mechanical industry knowledge
- Experience of working in the motor trade/automotive industry in the capacity of Service Advisor/Controller would be ideal
- Negotiating warranty repairs and maintenance costs therefore knowledge of the HGV transport industry is required.
**Location**: Skelmersdale, Lancashire
**Type**: Full Time, Permanent
**Hours**:40 hours per week - Working Monday to Friday.
**Requirements**:
- Excellent customer service skills
- Strong people skills
- A sense of urgency
- Good team player
- Experience of Microsoft Office packages
- Able to multitask and organise
**Benefits**
- Competitive salary
- Life assurance
- 25 Days annual leave (+ statutory)
- Free parking
- Modern office working environment
- Salary Sacrifice pension - company contributions in line with Auto-enrolment
- Employee assistance program
- OnDemand GP and face to face counselling sessions
- Discount shopping with hundreds of retailers
- Online health advice
- Wellbeing provision including discounted gym membership.
- Talent development opportunities
The NRG group is the holding company for Riverside Truck Rental and Direct Tyre Management which are both market leaders within their respective markets. We operate over 2000 of our own vehicles, managing in excess of 5,000 vehicles and manage more than 2 million wheels within the respective businesses.
We are committed to exceeding the expectations of our existing and prospective customers. We employ over 265 people with a turnover in excess of £100,000,000 and have built an unrivalled reputation for providing quality fleet services solutions since our formation in 1996.
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