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Student Experience Officer

4 months ago


Manchester, United Kingdom Adecco Full time

**Enhanced DBS Essential for this role**

? Provide a welcoming presence at our front desk, welcoming and meeting our students and clients and creating a positive first impression

? Provide accurate and up to date information to students who are considering choosing the client as their tuition provider

? Maintain up to date knowledge of all the client's products, qualifications and student policies

? Resolve training location related student and client queries, liaising with other functions as needed

? Maintain the integrity and security of our access control system, ensuring that all visitors can be accounted for

? Maintain an effective working relationship and communication with the building security and management teams to provide a quality experience for students

Course operations

? Generate class lists and other course associated documents in accordance with daily class schedules

? Enter information onto our student management system, including absences and updates to student personal details

? Maintain the room allocation board ensuring that it is kept up to date

? Support the other functions as required with administrative tasks as directed by the Student Experience Manager

? Carry out CBE administration for all qualifications including downloading tokens and invigilation of sessions

Centre operations

? Ensure that the student environment, including all break-out areas, CBE rooms and classrooms, and also the shared office space are presentable

? Report and follow up on any building related issues such as faulty equipment, lighting, cleanliness etc

? Ensure CBE room(s) are set up as required

? Liaise with IT to resolve any in-centre IT problems

? Liaise with local contractors such as vending and cleaning to ensure high quality services for students

? Responsible for building opening and closing, where appropriate

? Local health and safety representative including induction and training for new team members

? Organise any catering services as required

Dates required for work:

- **04/01/2023**:

- **06/01/2023**:

- **09/01/2023**:

- **10/01/2023**:

- **16/01/2023**:

- **18/01/2023**:

- **20/01/2023**:

- **23/01/2023**:

- **27/01/2023**:

- **30/01/2023**

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.