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Team Coordinator
7 days ago
To support the delivery of an excellent 24/7 monitoring service to end users and corporate clients through effective coordination and supervision of Operators whilst on shift and work in partnership with other Team Coordinators and Team Managers to support the creation of a high performing culture.
Responsibilities and key tasks
- Coordinate the shift and drive the team to achieve performance against all service level targets.
- Make operational decisions within shift, escalate if necessary.
- Responsible for carrying out a range of specific administrative tasks daily.
- Allocate daily administrative tasks to Operators as required and monitor the completion of tasks.
- Respond to calls when volumes demand.
- Identify gaps in the rota and liaise with Operators to ensure continuity of service.
- Assist Team Managers with recruitment and induction of new starters.
- Identify training needs, and assist with coaching, training and developing Operators.
- Monitor and accurately record attendance and lateness advising a Team Manager if a performance issue needs to be addressed.
- Carry out initial low-level investigations on any performance or conduct issues, working closely with the Team Managers.
- Investigate into, respond and record all customer complaints.
- Ensure effective communication and sharing of team goals are delivered to the team using all forms of communication.
- Adopt LEAN principles in the development and execution of the service to support the business objectives.
**Job Types**: Full-time, Permanent
**Salary**: £25,344.90 per year
**Benefits**:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Night shift
Work Location: In person
Expected start date: 02/04/2024
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