Workplace Assistant

3 months ago

Surrey, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

**SUMMARY OF POSITION**:
To provide administrative and front of house support duties in accordance with company policies & procedures, and in keeping with Account Management requirements. Assist in the achievement of the Key Performance Indicators and operational targets for the site and perform duties with integrity & diligence in a professional manner.

**MAJOR ACTIVITIES AND RESPONSIBLITIES**:
Receive, inform, and guide visitors including co-ordination with Gartner employees. Coordinate and distribute refreshments where applicable. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation in supervised area Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery within managed area. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance. Ensure appropriate follow-up with customers Read and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the Gartner satisfaction surveys. Maintain conference room booking schedules to maximize efficient use of space. Responsible for maintaining all contacts list including 3rd party service providers / contractors. Responsible for management, maintenance, and upkeep of the office and reception areas ensuring it is always presentable. Assist in the generation of work requests/payment approvals and travel requests on behalf of the facilities management team. Aid in general administrative activities and any other duties as assigned by Senior Facilities Management team including travel requests & booking arrangements Assist in mailroom and associated functions including assistance to mail service and couriers. Participate as a key team member in responses to emergency situations. Assist with arranging of “cover” during periods of annual leave. Coordinate and assist Gartner with local office events. Assist in performing other duties.

**MINIMUM BACKGROUND REQUIREMENTS**:
**Education & Experience**:
High / Secondary school pass in English & Math’s or 1+ years related experience in a similar position encompassing administrative tasks and customer interaction.
Good written & oral communication skills, well-organized and with a demonstrated ability to co-ordinate, prioritize and manage under pressure

**Skills**:
**Environmental Conditions**:
Environmental conditions will be based on the job being performed and work will take place in an office setting.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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