Direct Mail Account Manager

2 weeks ago


London, United Kingdom the Difference Full time

My client, a global communications consultancy working with some of the world’s biggest and best brands are currently recruiting for a Direct Mail Account Manager.

This role will be responsible for service delivery of client accounts through direct mail, print and digital services.
- Successfully manage client relationships and day to day running of accounts and manage multiple projects at once.
- Generate innovative and effective solutions and added value to both meet and exceed client requirements.
- Be fully aware of the client portfolio allocated and to track performance on each account to include full awareness of turnover and trends.
- Administer jobs with effective cost management to ensure work is completed on time and within budget
- Monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled Service Review Meetings where appropriate.
- Participate in team meetings for production status and pre-production meetings for new projects.
- Attend Service Review Meetings and present management information, identify improvements and new opportunities when required.
- To ensure that all documentation meets compliance requirements.



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