Reservations Coordinator

4 months ago

London, United Kingdom Clermont Hotel Group Full time

**Reservations Coordinator**:
**Contract Type** - Permanent
- 30 hours per week**Employment Type** - Full TimeOur Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.

**The Role**:

- As a Reservations Coordinator you are often the first point of contact with our guests
- Arrival checks as well as pre-arrival checks
- Inventory Management to ensure the correct room type, configuration and room allocation requests are in each reservation
- Billing Accuracy to ensure all prepaid rates are charged and deposited
- Ensure any routing is correctly set up including charge backs to AR accounts
- Ensure all cancellations and no shows are processed according to sales terms and conditions
- Guest Requests to create alerts, traces and notes as required for all guest requests
- Gain a good knowledge and understanding of our hotels and offerings and key selling points of our services
- Resolve day to day operational problems with clients
- Liaise with hotels and build strong relationships to ensure a smooth booking process and anticipate and avoid any likely problems for our guests

**What we look for**:

- Background in a customer services role with great attention for detail and a passion for customer care (6 months or more would be great)
- Be able to find your way around a computer goes without saying, along with good listening skills
- Proficiency with Opera PMS (Property Management System) a must
- Previous experience in Reservations Admin, Reservations Agent, Receptionist or Income Auditor is desired

**What's in it for you?**:

- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to di Advert Reference: 3546564

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