Defence Business Services

3 months ago

Glasgow, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 303334**Salary**:

- £22,758- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - Armed Forces & Veterans Services (AFVS)**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Glasgow - Kentigern House Kentigern House Brown Street GlasgowAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today

**Job description**:
The DM(R&WO) is presently going through a transitional change where it is developing new processes to meet the demands of the business. If you are:

- Looking for a challenge
- Looking to join a team that supports self-development and embraces continuous improvement
- A self-starter who has an eye for detail and can quickly analyse information
- Flexible and supportive of colleagues

Main Responsibilities:

- Admin support to Debt Management Recovery and Write-Offs
- Assess new casework, action and issue standard letters
- Manage the allocation of casework
- Action write-off input within delegated authority
- Build and maintain Debt Management business knowledge in accordance with Managing Public Money, JSPs, GDPR etc to provide advice to internal and external stakeholders within the remit of the grade
- Mail duties
- Collation of customer interaction stats for referral to HEO/SEO
- General housekeeping for the team
- Other ad hoc admin tasks within the scope of the grade
- Remain up to date with all mandatory training

This post is advertised at 37 hours per week.

**Person specification**:

- What skills are we looking for?- Proficient in Office 365
- Responsive and positive approach to change and to changing demands
- Strong organisational skills
- An ability to work to set timelines

Desirable but not essential as full training will be provided:
- Debt Management Experience
- Understanding of Military pay and allowances, Armed Forces

Pensions and Military Career Management**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Delivering at Pace
- Working Together

**Benefits**:

- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward and Recognition - £250-£5000 per year
- Family-friendly policies including - parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an average employer contribution of 27%

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances tha

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