Customer Service Co-ordinator
3 months ago
We are looking for an upbeat & friendly customer service advisor to join our customer service team, helping our customers with order queries, delivery issues and warranty claims.
**Main Duties**
- Answering incoming phone calls and dealing with them in a professional manner.
- Accurately record and log interactions with customers and order updates.
- Work closely with management to maintain best practices for efficient communication and problem resolution.
- Address customer questions regarding products and advice.
- Office admin duties, as required.
**What we expect from you**
- A can-do attitude.
- Great customer service skills.
- The ability to remain calm in high-pressure situations.
- Good organisation skills.
- Be computer capable.
**What you get from us**
- A generous staff discount scheme
- 20 days holiday, plus bank holidays
- Pension scheme
- Company events
- Long service benefits
**Hours of work**
This is a full-time position, working Monday to Friday between 8am and 5pm from our head office in Yeovil. This role cannot be conducted remotely.
**Experience**
Product/industry knowledge is not required for this role.
**Job Types**: Full-time, Permanent
Pay: From £24,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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