Emergency Call Handler-14hrs

6 months ago

Braintree, United Kingdom Mountain Healthcare Limited Full time

**About the Role**

**Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation?**

**This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.**

**Mountain Healthcare provide holistic support and offer forensic services across the country. We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.**

**The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centre's. We also offer a telephone support role for patients with complex mental health issues.**

**Job Opportunity**

**We are looking for someone to join us for 14 hours a week for Maternity Cover.**

**Company Benefits**

**Company benefit**
- ** Enhanced sickness pay scheme**:

- ** Enhanced Maternity Pay after 1 year's service**:

- ** Well-being programme**:

- ** Advanced rota planning for better work-life balance**:

- ** 6 weeks annual leave**:

- ** Pension Scheme**:

- ** Bonus Scheme**:

- ** Life Assurance**:

- ** Employee Assistant Programme**:

- ** Long Service/Team of the Month Awards**:

- ** A range of accredited and CPD training courses and masterclasses**:

- ** Funding for higher education courses after one years’ service**

**Essential Skills**

**To succeed in this Emergency Call Handler role, you will need**:

- ** Excellent telephone manner**:

- ** Effective social skills gained from experience dealing with the public**:

- ** Customer service skills**:

- ** An understanding of the call handling and telephone triage roles**:

- ** Effective communicator (both verbal and written)**:

- ** Effective engagement skills**:

- ** Effective listening skills**:

- ** Results-orientated with good communication and interpersonal skills**:

- ** IT literate**:

- ** Ability to deal with confidential/sensitive and distressing information**:

- ** Able to work under pressure**:

- ** Knowledge of health and safety issues**:

- ** Ability to prioritise workload and meet performance targets**:

- ** Active team player**:

- ** Demonstrates sensitivity to the needs of individuals and groups**:

- ** Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives**:

- ** Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels**:

- ** Self-motivated - able to work on own initiative and work effectively as part of a team**:

- ** Able to manage stressful situations and make sound decisions**:

- ** Mature and professional approach to work.**:

- ** Able to demonstrate flexibility in terms of location and working hours**:

- ** Minimum of 3 GCSEs at grade C or above or equivalent**:

- ** Evidence of undertaking additional skills training, willingness to develop further**:

- ** Knowledge and understanding of equality and diversity issues**

***

**About us**

**Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.**

**Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.**

**Join the Best Provider, Make the Greatest Difference**

**Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.**

***

**Creating an Inclusive Environment

  • Emergency Call Handler

    6 months ago

    Braintree, United Kingdom Mountain Healthcare Limited Full time

    Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation? This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. Mountain Healthcare provide holistic support and offer forensic...

  • Emergency Call Handler

    6 months ago

    Braintree, United Kingdom Mountain Healthcare Limited Full time

    Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation? This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. Mountain Healthcare provide holistic support and offer forensic...

  • Emergency Call Handler-20hrs

    6 months ago

    Braintree, United Kingdom Mountain Healthcare Limited Full time

    **About the Role** **Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation?** **This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.** **Mountain Healthcare provide holistic...

  • Emergency Call Handler

    6 days ago

    Braintree, United Kingdom Mountain Healthcare Ltd Full time

    Job summary Mountain Healthcare provide holistic support and offer forensic services across the country. We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree. Main duties of the job The role is predominantly providing support for people affected by sexual assault and rape, whilst working with...

  • Emergency Response Coordinator

    3 days ago

    Braintree, Essex, United Kingdom Mountain Healthcare Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to join our team as an Emergency Call Handler. This rewarding role offers the opportunity to make a real difference in the lives of those affected by sexual assault and rape.You will be working in a fast-paced contact centre environment, providing emotional support and guidance to...

  • Emergency Call Handler-0hrs

    7 months ago

    Braintree, United Kingdom Mountain Healthcare Ltd Full time

    Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and...

  • Forensic Care Specialist

    3 days ago

    Braintree, Essex, United Kingdom Mountain Healthcare Full time

    Job OpportunityThe role of Emergency Call Handler is an exciting opportunity to work in a dynamic 24/7 contact centre environment, providing support for individuals affected by sexual assault and rape. As part of the Mountain Healthcare team, you will be working closely with professionals such as Police and Social Services to arrange forensic examinations at...

  • Forensic Care Specialist

    4 weeks ago

    Braintree, Essex, United Kingdom Mountain Healthcare Full time

    About the RoleWe are seeking a compassionate and skilled individual to join our team as an Emergency Call Handler. As a key member of our 24/7 contact centre, you will provide holistic support to individuals affected by sexual assault and rape, working closely with professionals such as Police and Social Services to arrange forensic examinations at our...

  • Telephone Crisis Support Officer

    3 days ago

    Braintree, Essex, United Kingdom Mountain Healthcare Full time

    Career OpportunityMountain Healthcare is a leading provider of clinical forensic healthcare services, and we are seeking a talented individual to join our team as an Emergency Call Handler.This is an exciting opportunity to work in a dynamic and supportive environment, providing emotional support and guidance to individuals affected by sexual assault and...

  • Tanker Driver

    8 months ago

    Braintree, United Kingdom Owls Hall Environmental Full time

    We are currently looking for a Tanker Driver To provide collection and transportation of waste locally often working alone and delivering to disposal locations. Supporting engineers to complete jetting, sucking, line cleaning, soakways, and pump station clean outs. Ensuring all activities are carried out in a professional and timely manner. To ensure that...

  • Security Officer

    6 months ago

    Braintree, United Kingdom Mitie Full time

    Mitie has a great opportunity for a Core Security Officer to join the Total Security Management Team. - Pay: £13.00 p/h - Location: Braintree - CM7 - Shift Pattern: 4 on 4 off - 2 Days / 2 Nights - Hours: 07:00-19:00 / 19:00 - 07:00 **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct...

  • Concierge - Nights

    4 weeks ago

    Braintree, United Kingdom Hawthorns Retirement Full time

    Package Description: Shift Details: Friday and Sunday 21.30 PM -07.30 AMAt The Hawthorns we believe in supporting those who support our residents; We recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.We are seeking...

  • Community Support Specialist

    3 days ago

    Braintree, Essex, United Kingdom CV-Library Full time

    About the RoleWe are seeking a highly skilled and compassionate Community Wellbeing Officer to join our team at Manpower UK Ltd. This is an excellent opportunity to make a real difference in people's lives, working closely with residents to create a safe and supportive environment.As a Community Wellbeing Officer, you will be responsible for providing...

  • Service Engineers Position

    4 weeks ago

    Braintree, Essex, United Kingdom Orange Recruitment Careers Full time

    About The PositionWe are seeking a skilled Wastewater Engineering Specialist to join our team at Orange Recruitment Careers. As a Field Service Technician, you will be responsible for servicing and repairing residential and commercial sewage treatment plants, rainwater harvesting, grease systems, and pumping stations to manufacturer and company standards.Key...

  • Rchw Site Operative

    5 months ago

    Braintree, United Kingdom Essex County Council Full time

    **About the role** **RCHW Site Operative** Permanent, Full Time Up to £22,361 per annum Location: Braintree Working Style: Fixed-base worker **Job Purpose** Working as part of a team and under the instruction of the Site Manager the RCHW (Recycling Centre for Household Waste) Site Operative will contribute towards safe and efficient site operations...

  • Field Service Engineer

    4 weeks ago

    Braintree, United Kingdom Orange Recruitment Full time

    About the RoleWe are seeking a skilled Field Service Engineer to join our team at Orange Recruitment. As a key member of our wastewater engineering team, you will be responsible for carrying out on-site repairs, including electrical diagnostics and fault-finding on water systems. Key Responsibilities• Servicing and repairing residential and commercial...

  • Service Engineers

    4 weeks ago

    Braintree, Essex, United Kingdom Orange Recruitment Full time

    About the RoleWe are seeking a skilled Service Engineers to join our team at Orange Recruitment.Key Responsibilities:Servicing and repairing residential and commercial sewage treatment plants, rainwater harvesting, grease systems, and pumping stations to manufacturer and company standards.Investigating and repairing warranty issues.Carrying out electric...

  • Service Engineer Position

    4 weeks ago

    Braintree, United Kingdom Owls Hall Environmental Ltd Full time

    About the Role:We are seeking a skilled Service Engineer to join our team at Owls Hall Environmental Ltd. As a Field Service Technician, you will be responsible for carrying out on-site repairs, including electrical diagnostics and fault-finding on water systems.Key Responsibilities:Servicing and repairing residential and commercial sewage treatment plants,...

  • Technical Field Specialist

    2 weeks ago

    Braintree, Essex, United Kingdom Owls Hall Environmental Ltd Full time

    About usOwls Hall Environmental is a leading wastewater engineering company expanding to help customers comply with new legislation.We’re recruiting Field Service Engineers to carry out on-site repairs, including electrical diagnostics and fault-finding on water systems.About the positionKey duties and responsibilities include:Repairing residential and...

  • Owls Hall Environmental Ltd | Service Engineer | braintree

    1 day ago

    braintree, United Kingdom Owls Hall Environmental Ltd Full time

    Service EngineerOwls Hall Environmental LtdGreat Dunmow, CM7 4DFABOUT USOwls Hall Environmental is a leading wastewater engineering business that is expanding to help our customers to comply with the demands of new legislation.Were currently recruitingField Service Engineersto carry out on-site repairs including electrical diagnostics and fault-finding on...