Clinical Site Management Business Support Officer

3 weeks ago

St LeonardsonSea, United Kingdom East Sussex Healthcare NHS Trust Full time

To provide a high quality, comprehensive administrative service to the Clinical Site Management Team and Emergency Planning Team.

Communicate sensitive information effectively and appropriately on behalf of the Deputy COO, Heads of Site and Emergency Planning and the wider Clinical Site Team and EPRR Team to colleagues in the Trust as well as external agencies and organisations.

Provide to the Head of Clinical Site Team to ensure that the Operational Site Meetings, run effectively with appropriate action and note taking.

Ensure that a robust On Call Manager rota is in place and is kept up to date.

Project the Trusts vision as the first line of contact for the Clinical Site Management Team and Emergency Planning team.

Provide business support to the Deputy Chief Operating Officer for Urgent

Care and Flow, Head of Site and Head of Emergency Planning.

2. Work closely with the Head of Site and Head of Emergency Planning

Preparedness and Response to the smooth running of the two services.

3. Attend the daily Operational Site Meetings, recording concise and clear

actions agreed and disseminating these in a timely manner.

4. Develop and maintain the On Call Manager rota for both Manager On Call

and Director on Call. Overseeing the rota on Healthroster and ensuring

appropriate and timely sign off.

5. Coordinate the setup and booking of delegates onto appropriate Emergency

planning training modules.

6. Recommend, initiate, and improve administrative system to support the

smooth running of the site offices and EPRR.

7. Act as a port of call for enquiries to the DCOO, Head of Site and Clinical Site

management team. Be responsible for dealing with all correspondence and

telephone queries, prioritising as appropriate, dealing effectively with both

routine and non-routine enquiries. in a sympathetic, effective, timely and

confidential manner.

8. Oversee the repartiration process ensuring patients are accepted by a

consultant and appropriately recorded on the repatriation database. Act as

the Trust point of contact to coordinate repats, liaising closely with the site team.

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

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