Neighbourhood & Tenancy Officer

Can you manage a portfolio of properties in defined neighbourhoods within the Borough?
- Ensure neighbourhoods are clean, healthy, and safe?
- Manage tenancies and leases in accordance with legislation, policy, and procedure?
- Support the development and implementation of projects that empower customers to live independently?
- Fulfil the Local Authorities legal obligations in providing professional housing services?

If so, we'd love to hear from you.

Join our dynamic team in a hybrid role that offers the flexibility of working both on-site and remotely. This position is set for a duration of over 12 weeks, with a weekly commitment of 37 hours spread across Monday to Friday. Enjoy the balance of spending approximately three days out on the patch, one day working from home, and one day in the office each week. Embrace the future of agile working with us.

**Tasks**

**Main Duties**:

- Support the delivery of the vision for the Neighbourhood and Tenancy Team.
- Take ownership of your neighbourhood and property portfolio.
- Develop action plans to improve health and safety in your neighbourhoods.
- Regularly inspect neighbourhoods and provide feedback to the Capital Team.
- Manage tenancies and leases promptly and professionally.
- Inspect and audit every tenancy and property annually.
- Support tenants in securing priority managed moves.
- Respond to reports of anti-social behaviour.
- Recognise and address emerging safeguarding risks.
- Collaborate with the Voids, Allocations & Lettings team.
- Manage garage tenancies and engage with leaseholders.
- Maintain up-to-date knowledge of housing legislation.
- Support investigations resultant from appeals, complaints, and enquiries.
- Manage risks and ensure safe delivery of services.
- Nurture partnerships with internal and external teams.
- Operate relevant IT systems effectively.
- Think critically and challenge for continuous improvement.

**Requirements**:
**Person Specification**:
**Qualifications**:

- Willingness to work towards CIH Professional qualification Level 3 (Essential)
- GCSEs including English, Maths (Essential)
- Membership of CIH (Desirable)

**Experience**:

- Minimum three years in a social housing Service (Essential)
- Knowledge of housing legislation (Essential)
- Experience in neighbourhood management services (Essential)
- Experience in managing nuisance & ASB (Essential)
- Experience in customer engagement (Essential)
- Experience in service improvement projects (Desirable)

**Key Skills & Behaviours**:

- Customer-centric approach (Essential)
- Highly organized and detail-oriented (Essential)
- Ability to manage performance (Essential)
- Recognize and assess risks (Essential)
- Resilient and calm under pressure (Essential)
- Empower customers and encourage independence (Essential)
- Understand strategies and plans set by managers (Essential)
- Take ownership and initiative in resolving problems (Essential)
- High degree of integrity and confidentiality (Essential)
- Build and maintain relationships and networks (Essential)
- Enthusiastic and positive team player (Essential)

**Job Types**: Temporary contract, Fixed term contract

**Salary**: £14.00-£18.00 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension
- Employee discount
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Do you have GCSEs including English, Maths
- Knowledge of UK housing legislation

**Experience**:

- social housing Service: 3 years (required)
- neighbourhood management services: 1 year (required)

Work Location: In person

Reference ID: REDB 14373