Marketplace Merchant Support Lead

1 week ago

Eastleigh, United Kingdom B&Q Full time

**About the role**

**Marketplace Merchant Support Lead**

**12 months FTC - Full time / part time / job share**

**£60,000-£75,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday**

**Home Based + 1-2 days a month in Southampton, Store Support Office**

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Marketplace Merchant Support Lead and you’ll be a big part of this.

At B&Q we have a hybrid approach to working to increase flexibility in how we work. Speak to our recruitment team to find out more.

**Key responsibilities**

We are looking for someone to join as a Marketplace Merchant Support Lead, to cover a maternity leave within the Merchant Support team. Reporting to the Head of Merchant Experience, you will act as the primary interface between B&Q and our business partners. You will be responsible for providing timely and accurate operational support to Merchants selling on the B&Q platform. Driven by the ambition to consistently delivery an outstanding experience to our business partners, you will be in the front line to identify and document key operational bottlenecks, and work in cooperation with other departments to improve the platform processes.

**Key responsibilities**:

- Lead, manage and develop the Merchant Support team.
- Define performance metrics and drive team performance accordingly.
- Ensure the team meets its goals and objectives in a timely manner.
- Able to understand and solve problems faced by our business customers, ensuring timely resolution or escalation, and communicating promptly on progress.
- Maintaining a positive and professional demeanour, always portraying the company in a positive light and effectively managing sensitive issues
- Learn how our business operates from the ground up.
- Contribute to the continuous improvement of the marketplace model. Identify recurring issues and propose initiatives to streamline marketplace operations, customer service tools and internal processes and projects.
- Constitutes and updates internal documentation.

**Required skills & experience**
- Experience using service desk software - (Salesforce is preferable)
- Experience supporting business customers (B2B Support).
- You have created and/or enhanced standard operating procedures to improve the overall efficiency of the support function.
- Experience working with a Marketplace provider or platform (e.g. Mirakl) is not essential, but favourable.
- A customer centric approach with a desire to resolve any issues they are facing.
- Approachable, cooperative and a team player who easily gains the trust and support of Associates and peers.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
- You feel at ease while you are explaining complex situations to different stakeholders
- Self-motivated and eager to learn

**What's in it for me?**

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.

Interviews for this role will be held week commencing 6th May 2024

  • Marketplace Merchant Onboarding Lead

    3 weeks ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Marketplace Merchant Onboarding Lead** **Permanent** **Up to £50,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working** **Southampton, Store Support Office** We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our...

  • Merchant Support Associate

    3 weeks ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Merchant Support Associate - Marketplace** **Permanent Contract** **£45,000.00 - £50,000.00 per annum + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support Office** We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip...

  • Head of Merchant Experience

    2 weeks ago

    Eastleigh, Hampshire, United Kingdom B&Q Full time

    About the roleHead of Merchant Experience - MarketplacePermanent Full Time£90,000 + Car Allowance + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday**Home Based + 1-2 days a month in Southampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our...

  • Quality Administrator

    1 week ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Quality Administrator -Marketplace** **Permanent - Full time** **Upto £26,000 **+** Pension + ShareSave Scheme + 6.6 weeks holiday + Hybrid Working** **2 -3 days per week in Southampton, Head Office.** **We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our...

  • Marketplace Insights Analyst

    3 weeks ago

    Eastleigh, United Kingdom B&Q Full time

    About the role Marketplace Insights Analyst Permanent £34,000 - £40,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working One day per week in Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our...

  • Marketplace Compliance Specialist

    3 weeks ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Marketplace Compliance Specialist** **Permanent** **Up to £47,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (3 days per week in the office)** **Southampton, Store Support Office** We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip...

  • Amazon Ecommerce Marketplace Assistant

    2 weeks ago

    Eastleigh, United Kingdom Avalla Ltd Full time

    **About us** Based in Chandlers Ford, we are a small but rapidly growing business selling home electronics. We are a carbon-neutral, renewable energy-powered company and we help to rebuild natural habitats by planting a tree each time an order is placed. We utilise the latest technologies, combined with high-impact designs, brought to life by a team of...

  • Marketplace Content Specialist

    1 week ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Marketplace Content Specialist** **Fixed Term Contract - 12 Months** **£27,000 - £29,000 per annum +Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (1 Day per week in the Office)** **Southampton, Store Support Office** We believe anyone can improve their home to make life better. From our Southampton Store...

  • Amazon E-commerce Marketplace Executive

    4 weeks ago

    Eastleigh, United Kingdom Avalla Ltd Full time

    **About us** Based in Chandlers Ford, we are a small but rapidly growing business selling home electronics. We are a carbon-neutral, renewable energy-powered company and we help to rebuild natural habitats by planting a tree each time an order is placed. We utilise the latest technologies, combined with high-impact designs, brought to life by a team of...

  • Multi-channel Ecommerce Marketplace Executive

    2 weeks ago

    Eastleigh, United Kingdom Avalla Ltd Full time

    **About us** Based in Chandlers Ford, we are a small but rapidly growing business selling home electronics. We are a carbon-neutral, renewable energy-powered company and we help to rebuild natural habitats by planting a tree each time an order is placed. We utilise the latest technologies, combined with high-impact designs, brought to life by a team of...

  • Amazon E-commerce Marketplace Executive

    3 weeks ago

    Eastleigh, United Kingdom Avalla Ltd Full time

    **About us** Avalla is an extraordinary force driving innovation and sustainability in the home appliances industry. As pioneers in Chandlers Ford, United Kingdom, we are at the forefront of revolutionising everyday living. With a commitment to renewable energy, we are proud to be a carbon-neutral company, dedicated to preserving our planet. For each order...

  • Manager

    3 weeks ago

    Eastleigh, Hampshire, United Kingdom M. K. M. BUILDING SUPPLIES Full time

    Our EASTLEIGH BRANCH are currently recruiting for a Plumbing and HeatingSalesManager. In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive this part of the business forward. Your overall aim will be to establish and grow our customer base, maximise sales and...

  • Sales Manager

    2 weeks ago

    Eastleigh, United Kingdom MKM Building Supplies Full time

    Our EASTLEIGH BRANCH is currently recruiting for a Plumbing and Heating Sales Manager. Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive...

  • Manager

    3 weeks ago

    Eastleigh, United Kingdom M. K. M. BUILDING SUPPLIES Full time

    Our EASTLEIGH BRANCH are currently recruiting for a Plumbing and HeatingSalesManager. In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive this part of the business forward. Your overall aim will be to establish and grow our customer base, maximise sales and...

  • Sales Manager

    2 weeks ago

    Eastleigh, United Kingdom MKM Building Supplies Full time

    Our EASTLEIGH BRANCH is currently recruiting for a Plumbing and Heating Sales Manager. In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive this part of the business forward.Your overall aim will be to establish and grow our customer base, maximise sales and...

  • Sales Manager

    2 weeks ago

    Eastleigh, United Kingdom MKM Building Supplies Full time

    Our EASTLEIGH BRANCH is currently recruiting for a Plumbing and Heating Sales Manager. In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive this part of the business forward.Your overall aim will be to establish and grow our customer base, maximise sales and...

  • Mobile App Marketing Lead

    2 weeks ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Mobile App Marketing Lead** **Permanent** **£45,000 - £50,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working** **Home Based with occasional need to visit Southampton, Store Support Office** We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we...

  • Lab Support Lead

    2 weeks ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Lab Support Lead** **Permanent** **Up to £30,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday** **Southampton, Store Support Office** We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to...

  • Lab Support Lead

    3 weeks ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Lab Support Lead** **Permanent** **Up to £35,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working** **Southampton, Store Support Office** We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with...

  • Plumbing & Heating Sales Manager

    3 weeks ago

    Eastleigh, United Kingdom MKM Building Supplies Full time

    Plumbing & Heating Sales Manager Our EASTLEIGH BRANCH is recruiting for Plumbing and Heating Manager In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive this part of the business forward. Your overall aim will be to establish and grow our customer base,...