E-roster Support Officer

2 weeks ago

Colchester, United Kingdom Cygnet Full time

We are looking for a Roster Administrator to join our team at Cygnet.

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

The e-Roster Support Officer will be home based but will be required to regularly travel to sites in the East of England (e.g. Cygnet Hospital Colchester, Cygnet Fairways, & Cygnet Stevenage).

This position will form part of an e-Rostering Project & BAU Team, who are responsible for the implementation and maintenance of an e-Rostering solution called Allocate Optima (F.K.A Healthroster), which is currently being introduced in the Cygnet portfolio.

The e-Roster Support Officer is a key role in this e-Rostering Team and is responsible for front-line training, support and assistance in the implementation and maintenance of the e-Roster system across multiple Cygnet facilities within the East of England.

Objectives of this role during the implementation & BAU include:

- Ensure correct data is gathered & cleansed for the roster builds & system configuration,
- Ensure all staff are sufficiently trained & supported through the transition from old to new practices, and into BAU
- Ensure the accuracy of data and effective utilization of the system in line with the agreed budgeted establishments.
- Be a champion of the Allocate Optima solution & the e-Rostering project, ensuring stakeholders in your remit are sufficiently engaged.

**Job Summary**

The e-Roster Support Officer will be the first line of support for Cygnet facilities in the East of England utilizing the Allocate Optima e-Rostering solution. Thus, the position will undertake appropriate training so as to have a good working knowledge of Allocate Optima, and will be responsible for the following:

- Supporting roster creators (e.g. Ward/Service Managers) with appropriate daily & weekly administrative duties,
- Provide first line support to system end users (staff) which will include resolving queries and basics teaching,
- Manage the local roster teams inbox(s) and other administrative functions to support the team,
- Assist the e-Roster System Manager(s) generally with the day to day running of the new Allocate Optima e-Roster systems and processes
- Maintain operational staffing functions associated with Allocate Optima e-Roster and all associated systems and processes
- Plan and deliver training to local end users
- Maintenance of the staffing within each roster, i.e. starters, leavers, contract changes, etc.
- Maintenance of unit information, i.e. budget, WTE, shifts and demand, etc.
- Provide ad hoc first line support and guidance to local end users
- To liaise with the HR Staff Records Administrator and/or Finance Lead in relation to matters affecting staffing numbers and the funded establishment
- To be responsible for providing “Loop” app and Employee Online accounts, communicating usernames and passwords to users and resolving access issues

Overall, the e-Roster Support Officer plays a vital role in ensuring the accuracy and effectiveness of the Allocate Optima system, contributing to the efficient allocation of staff and the delivery of quality Health Care & Social Care services in Cygnet.

**Role Requirements**

Proficiency in Microsoft Word, Excel, and Outlook is essential for performing tasks such as generating reports and managing correspondence.

**Why Cygnet? We’ll offer you**
- Strong career progression opportunities
- Expert supervision & support
- Employee referral scheme
- Pension scheme
- “Cycle to work” scheme & employee discount saving

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

This job description is an outline of the key tasks and responsibilities of the role and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the organisation, as well as the personal development needs of the post holder.

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