Secondary Admissions Officer

1 month ago

London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

**About The Role**

Whilst experience of working in admissions and the Synergy admissions module would be helpful, it is not essential. We are seeking someone with well-developed IT skills and the ability to use databases. This role is suited to you if you are well organised with the ability to prioritise tasks and you have the flexibility to work to often demanding deadlines. You must have excellent communication skills with a strong customer focus and the ability to be empathetic but also professionally assertive.

The team are based at Hounslow House and work is split between home and office working.

**Key Responsibilities**:
1. To place children and young people in Hounslow schools under the PAN London Admission and local authority’s Coordinated In-Year Admissions Scheme ensuring that all relevant procedures are carried out and agreed referral deadlines are met.

2. To update and maintain the Synergy admissions database for Hounslow schools, and any other records, to an exceptionally high level of accuracy and data verification.

3. To provide administrative support to the Secondary Team for all aspects of the school admissions process, including dealing with enquiries from members of the public, schools and other agencies by telephone including the duty line, in person and in writing.

**Your Skills**:
1. Experience of using IT software for data entry and management with good working knowledge of utilising databases for tracking and producing reports.

2. Ability to plan, prioritise, deliver to tight deadlines under pressure whilst maintaining accuracy and taking responsibility for own workload.

3. Experience in a client-based service, providing a high level of customer service whilst dealing sensitively with complex and/or distressing situations, preferably in a school or school admission setting.

4. In depth knowledge of current legislation and statutory procedures relating to school admissions and appeals, such as the Government’s School Admissions and Appeals Codes.

**Essential for The Role**

Basic DBS

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

**Interviews will be held on Friday 15 September 2023.

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