Customer Service Controller

2 weeks ago


Huthwaite, United Kingdom Dawsongroup plc Full time

We are currently looking for a **Customer Service Controller **to join our performance driven service operation team based at our **Sutton-in-Ashfield **location.

To be the first point of call for any customer queries relating to assets on rent, managing all service functions within a designated area. Delivering the best customer experience possible.

**Key features of this role are**:

- Support with all customer service department functions, whilst providing back up and support to colleagues where required
- Answering in coming calls promptly and dealing with them in a professional manner
- Assist with breakdowns, enduring all information is recorded accurately stock held at 3rd party repair agents are monitored
- Carry out stock checks regularly and document all findings on the AS400
- Assist with booking in small refurb projects gathering information for engineers where needed
- Liaise with support engineers to gain as much knowledge as possible to any issues using web-based monitoring systems
- Alert managers of any findings requiring attention
- Any ad-hoc duties to support the customer service function
- Excellent communication skills, both written and verbal
- Basic computer skills required
- Attention to detail

**Dawson**group plc** is an equal opportunities employer with relevant industry, and is committed to the continuous improvement and satisfaction of our employees. As such, training and ongoing development are readily available, as well as a **competitive salary** and an **excellent benefits package**.

**Dawsongroup plc are committed to being an Equal Opportunities Employer


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