Head of Operations

2 weeks ago

Barnsley, United Kingdom Total Training Provision Full time

Position: Head of Operations

Reporting to: Managing Director

Position based: Barnsley Head Office

Salary Band: £55-65k per annum

Hours: Full Time

Holidays: 25+ all bank holidays, Birthday off, Christmas Shopping Day

Benefits: Westfield Health Scheme

***

**Purpose of role**:
To lead operational delivery teams, covering Adult Education Budget, Employability and Apprenticeships (Levy and SME) funded delivery. Maximise all contractual performance in line with contract targets, whilst achieving financial P+L targets as set by the business. Create operational delivery plans to help achieve strategic goals and coordinate business operations to fulfil customer, client and contractual expectations. To ensure quality and compliance across all areas of service delivery. Develop and manage staffing resources to ensure service delivery is maintained. Demonstrate a proactive approach in understanding the education and skills landscape to meet agreed business needs, learner volumes and revenue targets. Identify new and organic growth opportunities for the business.

**Key Responsibilities**:

- Lead a team of managers to drive business performance in line with company targets and goals, with full responsibility to deliver customer and budget expectations.
- Meet Key Performance Indicators set by the customer, through the design and execution of operational delivery plans, and implement early interventions in response to signs of deterioration in performance levels.
- Represent Total Training Provision to external stakeholders to support engagement and build strong relationships.
- Lead on the operational relationships with the Educational Skills and Funding Agency (ESFA) and MCA’s working closely with the Head of Business Development, Director of Quality, and Managing Director as required.
- Maintain and regularly update personal knowledge of funding, products, company, and all quality processes required to deliver excellent service.
- Identify and promote learning & development across the operation, to optimise effectiveness and encourage staff to personally develop and progress, aligned to the business L&D Plan.
- Creating strategies with senior management to meet the needs of commissioning bodies and customer requirements.
- Ensure programmes are delivered in accordance with current legislation, corporate governance arrangements, contractual/accrediting body requirements and the ESFA cross-cutting themes for employability provision.
- Working with Quality and Operational Support teams to develop policies that will correlate with business, contracts requirements, and support ongoing continuous improvement.
- Implementing effective processes and standards.
- Managing customer service and ensuring customer retention.
- Overseeing compliance with funding/contract regulations.
- Ensuring that appropriate resources are in place to manage growth within TTP Strategies
- Lead on data, ensuring that other departments have the accurate data they require for effective quality assurance and enhancement activities, and performance is communicated effectively across the business.
- Identify and minimise operational risk.
- Work closely with other departments to identify and implement activities to ensure that operational changes and plans are appropriately informed, designed, implemented and evaluated.
- Complete all necessary reporting to keep line management and the wider business informed of the activities, and progress towards achieving business wins.
- Any other duties as directed by your line manager that supports the business to meet its objectives.

**Essential Criteria Required**:

- Proven track record in a similar managerial role, with at least 5 years’ experience in the sector.
- Knowledge of Government Funding, and the Further Education Sector.
- Ability to develop the team with skills, knowledge, and behaviours to meet/exceed company targets.
- Ability to analyse and create data reports using Pivot tables, Excel, and Microsoft Power BI
- Experience of working and managing a MIS & LMS to support the delivery and quality of services.
- A professional appearance and the social skills necessary to deal with a range of clients, along with the self-confidence and stature to represent TTP at a senior level.
- Ability work under pressure with excellent time management.
- Experience of effective people management.
- Experience of effective performance management.
- Committed to continuous improvement - personal and organisational.
- Working within tight deadlines.
- Driving and working in a change environment.
- Tenacious and results driven.
- Detail oriented but also able to see the bigger picture.
- Team orientated.
- Experience and involvement of financial planning, monitoring and management.
- Organised and structured, remaining focused on priorities.
- Comfortable under pressure.

***

**Equal Opportunities**:
**Total Rewards**:

- ** Total Leave** - all staff benefit from 25 days annual leave + extra Christmas

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