Operations Administrator

4 weeks ago

Redhill, United Kingdom The Travelers Companies, Inc. Full time

Who Are We?

- Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

- Job Category
Operations
Target Openings
1
What Is the Opportunity?
What Is the Opportunity?

Works with the Shared Services Team Leader to: Provide Underwriting with information to enable the delivery of New Business and Renewal terms for all Business Lines (where applicable). Deliver back office service to Brokers and Insured's around policy fulfilment and service enquiries (including Mid Term Adjustments). Input underwriting and account data to the various systems supporting the Business Units. Resolve problems for and provide superior service to internal and external customers in line with Operations and Business areas service standards. Support Underwriting in the execution of their Business Plans by providing efficient operational support.

Job Summary:
The Associate plays an important role in helping to deliver and maintain Europe Operations production services in support of our Travelers Europe’s strategic goals.

This role helps to provide comprehensive administrative support to facilitate underwriting processes, delivering new business quotes, renewal terms, and endorsements across all lines of business.

This role involves maintaining standard operating procedures, supporting training as qualified, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a 1,000 GDP/EUR new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

**Job Description**:
1. Underwriting Lifecycle Support:

- Thoroughly review all in-scope submissions and processes these in line with agreed service levels.
- Execute tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations.
- Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.

2. Data, Records and Document Management:

- Ensure in-scope underwriting submissions are stored and indexed, within service levels.
- Complete accurate and timely policy data entry, as required.
- Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required.
- Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required.

3. Regulatory Compliance:

- Support all regulatory compliance (e.g., treating customers fairly) as instructed and adhere with Travelers Enterprise values and policies.

4. Standard Operating Procedures and Training:

- Create and maintain standard operating procedures in the agreed format.
- Provide training, as required, once qualified to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as

**Requirements**:

- Strong written and verbal communication skills.
- Ability to develop effective working relationships across Europe Operations and other key stakeholders.
- Customer-centric approach with a continuous improvement mindset and willingness to support change.
- Highly motivated, capable of independent work and comfortable in a collaborative working environment.
- Detail-focused with a high degree of accuracy in work.
- IT literate with a solid proficiency with Microsoft Office suite.- Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.- To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

Preferable:

- Previous experience in the commercial insurance (business insurance / B2B) products and services.
- Willing to or has started to study professional insurance qualifications.
- What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for

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