Customer Service Advisor
3 weeks ago
Due to continued company growth, we are currently looking to expand our Customer Services Team.
**As a Customer Service Advisor your main responsibilities will be**:
- Processing orders and quotes
- Dealing with a high-volume of incoming calls
- Providing excellent customer service
**You should be able to**:
- Work in a fast-paced, busy Sales Office environment
- Learn quickly on the job
- Multi-task
- Key an assortment of orders and quotes of varying difficulty, quickly and accurately
- Handle incoming customer calls proficiently
- Work as part of an industrious team
- Handle general administration and data entry tasks
- Upsell and cross-sell our products to customers
- Maintain a high level of customer service at all times
- Work towards team and company targets
**You should have**:
- Excellent attention to detail
- Excellent customer service skills
- Good organisational and time management skills
- Good written and oral communication skills
- Basic working knowledge of Microsoft Outlook, Excel & Word
- Excellent telephone manner
**In return we offer**:
- 28 days holiday (includes English Bank Holidays)
- Christmas shutdown
- Annual Christmas party plus other social events through-out the year
- Fun and friendly working environment
- Extensive training and development plan with corresponding salary increases
- Flexible way of working - Working from home, in the office or a hybrid
- Gifts, competitions, and incentives
**Job Type**: Full-time
**Salary**: Starts at £19,500-£21,000 per year (depending on experience) Rises to £21,500 after initial training
**Schedule**:
- Monday - Thursday: 8am - 17:30 & Friday: 8am - 17:00
- 1 hour lunch break
**Work remotely**: Yes - Initial training will take place in our Head Office in Braintree, Essex. Additional training may be required later, depending on progression.
**Salary**: £19,500.00-£21,000.00 per year
Schedule:
- Monday to Friday
-
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