Customer Service Executive

4 weeks ago

Braintree, United Kingdom Jobheron Full time

A talented Customer Service Executive is needed to join the team at this leading publishing and subscription services bureau based in Essex. They work for some of the UK's most prestigious magazine publishers, providing subscription management, e-commerce,and data analytics services.

As a Customer Service Executive, you will be involved in the day-to-day handling of subscription orders for their specialist clients, with the potential to grow and develop a career within a publishing services bureau.

You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of other teams to ensure a top-quality service is provided at all times.

They encourage and reward hard work whilst aiming for the best work-life balance for every member of their expanding team. The company also offers superb career prospects. This is an exciting time to join them

**Key Responsibilities**:

- Answering queries and processing orders over the phone
- Diarising inbound and outbound calls on the subscription database
- Actioning amendments on the subscription database
- Investigating queries received from customers
- Handling customer payment details securely
- Reconciliation of financial data

**Required Skills**:

- A good working knowledge of Microsoft Word, Excel and Outlook
- Good spelling, grammar and command of the English language
- Good mathematical skills with the ability to understand accountancy procedures
- Confident and friendly telephone manner with the aptitude to handle complaints when required
- A proactive nature with the ability to identify problems and communicate these effectively
- Enjoy working in a fast-paced and sometimes pressurised environment
- Excellent attention to detail with the ability to resolve queries
- Good team player and interpersonal skills
- Have your own transport due to the beautiful rural location (car, bike, pony and trap, all modes accepted)

**Benefits**:

- Superb career development with opportunities to develop within a growing company
- A Loyalty Award Scheme where staff benefit from additional annual leave with a length of service PLUS a day off on your birthday
- Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)
- A developed wellness programme which includes access to a 24/7 Employee Assistance Programme
- An attractive salary package based on experience and current skills, with an annual salary review
- They are Investors in People company - their people are important to them
- Working hours are 9am to 5.30pm

Sounds interesting? Click **APPLY** to send your CV for immediate consideration.

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