Client Implementation Coordinator

3 weeks ago

Colchester, United Kingdom Lighthouse Personnel Ltd Full time

**Client Implementation Coordinator**
- ‘Recruiting for your future success’_

Our client is a global technology company that develops, manufactures, and markets products and services for worker safety monitoring. The solutions deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces, including mobile, messaging, and web services. The company vision is to become the leading supplier of wirelessly connected worker safety monitoring products in the world. They are looking for an **Client Implementation Coordinator **to join their team.

**Job Duties**

Our client is looking for a full-time **Implementation Coordinator** to welcome new clients to the business and support them through a successful deployment of their solutions. They have a world-class portfolio of safety solutions, and they are looking for a Implementation Coordinator with a passion to match.

As the primary point of contact for new customers and customers undergoing major account changes, you will work to understand customers criteria for a successful deployment. Your role will involve creating online account structures and providing training on their solutions, allowing the customer to gain the most from their investment in the products and services. You will set the stage for the long-term customer relationship with the business.

**Duties (to include but are not limited too)**:

- Initiate and manage multiple deployment projects through completion in a timely manner.
- Manage multiple deployment projects at a time with a broad variety of size and complexity.
- Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks.
- Design customer accounts to reflect the client’s needs and for optimal use, growth and transparency.
- Hosting in person and web-based training sessions and meetings to end users and executive.
- To become and remain knowledgeable of the companies offerings, products and best implementation practices able to provide expert advice to clients.
- Ability to challenge, recommend and redirect teams as well as client expectations as necessary for successful program and project delivery.
- Actively looks for ways to improve process efficiencies and effectiveness.
- Support field trials and the roll-out of new products/features and assist other teams with customer communications when required.
- Communicate key learnings, relevant client information and requests to the appropriate internal teams
- Support internal teams when working with clients speaking your languages of fluency.
- Assign new projects based on volume and workload to the CIC’s
- Manage the Implementation team inbox forwarding messages appropriately
- Directing Survey responses to appropriate team member
- Document Team Meeting Minutes
- Consolidate Survey responses quarterly looking for trends
- Support HubSpot/CRM Development Project
- Report trends and KPI’s to team management sharing insights

**Benefits**

**Competitve Basic Salary | **Monday - Friday | 8:30am-5pm | Colchester | 25 days annual leave | Fast paced and fluid environment | Growing Company | UK & European Travel Required | Strong Technical Knowledge |

**Applicant Specification**
- Ability to communicate clearly and effectively in all situations
- PMP certification is strongly preferred, proven experience in project management will be considered
- Excellent time management and organizational skills, with the ability to multitask up to 40 clients/projects and shift priorities in a dynamic working environment
- Must be detailed-oriented and accurate in all work activities
- Proficient in Microsoft Office, PowerPoint, Outlook, Word and Excel
- Fluent in English and at least one other core European language (French preferred)
- Arabic language skills are an asset.
- You believe in a customer-focused company
- You thrive in a fast-paced environment, are an excellent multi-tasker, and setting priorities
- You take initiative and are a self-starter
- You are a goal-oriented, energetic leader, focused on making and maintaining meaningful connections with clients
- You carefully listen to feedback and use what you learn to continuously test, enhance and personalize the customer experience
- You are curious, collaborative team-player and take ownership of your role and responsibilities

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

**Salary**: £32,000.00-£35,000

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