Client Care Coordinator

3 weeks ago

Brighton, United Kingdom MSI Reproductive Choices Full time

**Are you looking to join a friendly clinic where you can develop your skills and be supported in training to progress your career?**

**Location**: Brighton - good public transport links via bus routes and accessible from Preston Park train station. Great clinic for personal development and training.

**Hours**: 37.5 hours

**Contract type**: Permanent

**Salary**: ranging from £20,900 to £22,990 dependant on experience

**What is a Client Care Coordinator?**

The Client Care Coordinator role is made up mainly Administrative tasks which can include carrying out Phone Consultations, data processing, record archiving, reception desk management and liaising with clients during their care with MSI UK. This list is not exhaustive and progression opportunities are based on competencies.

Putting client-centred care into practice requires the backing of the whole organisation, we are looking for a passionate and committed Client Care Coordinator to join our friendly team within our Brighton clinic.

Supporting within a clinical environment, we have well-established protocols and support systems that reinforce a values-driven organisational culture, with a focus on care and leaving no one behind.

As a Client Care Coordinator, you will be provided with bespoke training, tailored to equip you in assisting with safe and effective abortion care to our clients. Previous experience of working within sexual and reproductive health is not a requisite of this role.

Working within our main clinic you will be joining a friendly team of both clinical and non-clinical colleagues who empower our clients to make reproductive choices that are right for them.

To perform this role, it is essential that you have the following skills:

- Ability to work independently and collectively within a team of both clinicians and non-clinicians
- Strong interpersonal communication skills for supporting our diverse client population
- Excellent record keeping, ability to archive and process data
- Ability to prioritise workloads accordingly and work from your own initiative
- Good IT skills (full training on internal programs will be provided)

**Who are we?**

Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally.

As one of the world’s leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them.

At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

**What can we offer you?**

Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider up to 5% employer contribution
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
- Up to £7000 annual season ticket loan for use on public transport
- Competitive overtime rates

Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health - 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees in moments of need
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- 25 days annual leave, plus bank holidays increasing with continuous service (FTE)
- We celebrate our colleagues through our national Employee Recognition Programme
- Annual contribution towards eye test and glasses

Personal Development
- Great opportunities to progress
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available

For more information about the role please view the job description.

**Job Types**: Full-time, Permanent

**Salary**: £20,900.00-£22,990.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Application question(s):

- Do you agree with MSI Reproductive Choices' 'child

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