Head of Service

5 months ago


Manchester, United Kingdom The Growth Company Full time

Centre for Assessment (CfA) is looking for a Head Of Service - Legal Sector who will be responsible for targets for revenue, resource planning and management of the associate supply chain, as well as planning for delivery and conducting own assessments and internal verification to ensure that service quality supports CfA’s aspirations for future commercial success.

CfA is a leading UKAS-accredited certification body specialising in providing assessment, certification and training services to thousands of clients both nationally and internationally. With over 20 years’ experience in the assessment and certification industry, CfA work in partnership with a highly skilled team of auditors and assessors to provide a client-focused, value-adding service.

**Key Responsibilities**:

- Lead and manage the production and implementation of the customer engagement strategy for Lexcel, including sales drivers for potential and existing customers.
- Ensure business processes are in place for the effective delivery of Lexcel products and services, meeting the contract requirements with The Law Society.
- Ensure that there is sufficient practitioner capacity to meet future demand for Lexcel services.
- Lead the development of a high-quality Lexcel supply chain.
- Manage the delivery of quality products and services to Lexcel customers.
- Lead the development of high-quality services to meet customer business improvement needs.
- Represent CfA and Lexcel at meetings with The Law Society, stakeholders, and customers.
- Manage the performance and development of the Lexcel and legal services at Centre for Assessment.
- Manage own portfolio of Lexcel customers, conducting their assessments each year.
- Manage the whole internal verification process and personally delivering internal verification for around a third of the client base, with a focus on premium clients, high risk or challenging assessments.

**About you**:

- Ability to develop strong relationships with employers, colleagues, and partners. Proven and excellent selling and presentation skills.
- Excellent planning, management and administration skills including commercial sales, account and project management.

**Skills Required**:

- Experience of working with quality management standards.
- Legal sector experience and Lexcel licensed assessor.
- Sound knowledge of current business affairs and sector knowledge and how this links to quality standards.
- High commercial awareness and understanding of issues aligned to developing, implementing, and evaluating legal practice services.

**Job Types**: Full-time, Permanent

**Salary**: Up to £48,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Gym membership
- Health & wellbeing programme
- Paid volunteer time
- Sabbatical
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 3939



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