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Senior Customer Relations Manager
4 months ago
A growing SME west of Oxford are looking for a brand new Senior Customer Relations Manager to join.
**Your new company**
This start-up that has been going for over 10 years now has grown from strength to strength offering risk management services across a variety of different sectors. Due to continued growth in their UK and International business, they're now looking for a brandnew Senior Customer Relations Manager.
**Your new role**
Your role will have two main elements to it. Firstly you will be line manager to 6 Account Managers who are dealing with the day to day of new and existing clients. You will be in place to ensure all KPIs and targets are adhered to as well as giving adviceand helping solve escalations. Secondly, you will also have a client element to your role in that you will be responsible for strategically planning on key accounts as well as taking a lead onboarding new clients too.
**What you'll need to succeed**
You will have managed a team previously and you will also have managed clients ideally within a B2B service environment. You will need to be flexible and able to travel to see clients 2-3 times per month (mainly in the south east) and be a good problem solver.You will need a driving licence and access to a car. Expenses will be covered. You will also be a great team player as this role is a key link between different departments internally.
**What you'll get in return**
In return you will be offered a salary between £38,000 - £48,000 depending on experience with a 20% bonus. You will work on a hybrid working policy of 3 days on site and 2 days at home. There is plenty of parking. 25 days holiday plus the bank holidays andthere is a sickness and compassionate leave scheme too.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
