Control Centre Operator

3 weeks ago


Great Yarmouth, United Kingdom Great Yarmouth Borough Council Full time

**HOUSING SERVICES**

**INDEPENDENT LIVING SERVICES**

**CONTROL CENTRE OPERATOR**

**PART TIME POST 18.5 HOURS - 12 MONTH FIXED TERM CONTRACT**

**SALARY BAND 3 - £10787.50 to £11184.50 (pro rata)**

**Plus, weekend enhancements and 20% shift allowance**

Our busy control centre requires the professional skills of a control centre operator, experience is preferred but full training will be given. Keyboard skills, professional telephone manner, an ability to work on your own and follow through are a must in this diverse role.

With a break down of roughly 75% call handling and 25% administrative duties you will utilise your strong organisational skills and be able to handle interruption. Attention to detail, as well as being able to remain calm in emergency situations, is an essential requirement for this post. Liaison with clients, other council departments and other agencies will keep you challenged and active.

If you are a proactive person with a strong customer service focus, take pride and ownership in your contribution, have excellent attention to detail and want to be part of a busy team this is the role for you.

The service operates 24/7 and as a control centre operator you will work shifts of 6:45-15:00, 14:45-23:00 and 22:45 to 7:00 on a 12-week rota. There is a requirement for the post holder to work additional shifts when requested.

**The interviews for this post will be held on 30th March**

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 18.5 per week

**Salary**: £10,787.50-£11,184.50 per year

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Day shift
- Flexitime
- Night shift
- Weekend availability

Work Location: In person

Flextime


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