Parts Specialist

2 weeks ago


Coatbridge, United Kingdom Sany Heavy Machinery (UK) Ltd Full time

Duties:

- Assist our customers and Sany BU teams in selling, problem solving, receiving and delivery of required parts and supplies for their demands.
- Maintain and improve superior customer service and satisfaction offering smart, efficient solutions that result in 100% customer satisfaction.
- Assist parts manager to establish competitive pricing and maintain sufficient profitability.
- Maintain warehouse inventory and assist with yard inventory organization.
- Ensure inventory is unloaded, stocked appropriately, and readily available when needed by communicating with various departments; service, construction, design, sales representatives.
- Arrange and complete packing and shipping services for our customers.
- Provide excellent customer service for all customer sales or inquires
- Follow HQ established parts ordering process and sales transaction process, manage the CRM system to perform related duties as assigned.

**Skills**:

- Excellent phone etiquette and communication skills
- Proficient in Microsoft Excel for data entry and tracking purposes
- Strong organizational skills to manage inventory and orders effectively
- Ability to multitask and prioritize tasks in a fast-paced environment

Note: Multilingual skills are a plus, but not required.

This position requires attention to detail, excellent customer service skills, and the ability to work well in a team. The Parts Specialist will play a crucial role in ensuring that our customers receive the right parts for their vehicles in a timely manner. If you have a passion for automotive parts and enjoy helping customers, we would love to hear from you.

**Salary**: £17,474.64-£32,596.36 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- Referral programme

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Coatbridge, ML5 4RP: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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