Customer Service Executive

3 days ago


Harrogate, United Kingdom TRCGroup Full time

**Customer Service Executive**

£22,000 - £24,000 + Full Training + Free Parking + Gym Discount

**The Company**

Our client aims to support independent living for vulnerable adults, who have acute mental health, severe leaning difficulties, alcoholism, drug addiction and physical disabilities: all within a domestic environment embedded into local communities in order to promote their independence, understanding that everyone is individual and may need tailored support.

**The Role**:
As a Customer Service Executive you will be responsible for:

- Log all reported Issues onto inhouse system.
- Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s.
- Liaise with contractors/suppliers to ensure completion of all reported issues to a satisfactory and complaint standard.
- Ensuring complaints are escalated to the appropriate manager.
- Assist in the preparation of monthly reports and statistics
- First point of contact for third party vendors regarding operational issues.

**What you need**:

- You MUST have Customer Service experience and have a sensitive and resilient character - you will have to have the right nature to deal with vulnerable customers.
- Must have experience in a busy helpdesk/call centre environment.
- Must be proficient in Microsoft Office (especially Excel and Outlook)
- Knowledge of property services/facilities management preferred, but not essential.

**What you’ll get**:

- Pension scheme
- Volunteer day of holiday
- Flexible working hours
- Gym Discount

Customer Service, Customer Care, Customer Relations, Client Relations, Call Centre, Accounts Associate, Administrator, Coordinator

**About TRCGroup**:



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