Clerical Officer

6 months ago


Neath, United Kingdom Swansea Bay University Health Board Full time

Job overview

An exciting position has arisen within the Community Mental Health Team based at Tonna Hospital. The post holder will be responsible for providing a comprehensive, confidential, high quality secretarial administration support to the Consultants, junior doctors and the nursing team. They will work as part of the administration team within the Community Mental Health Team.

There will be an ask to help cover other departments within Tonna.

The post holder will carry out reception duties in a polite and courteous manner, having an awareness of customer care needs. Exchange information with patients, relatives and staff whilst maintaining confidentiality.

Assist with developing and maintain efficient and effective systems to ensure the smooth running of the office. Open and distribute mail as appropriate.

Make and take telephone calls from patients and relatives and actions as appropriate within the limits of responsibility. Ensure that messages are passed to the appropriate team members / medical staff in a timely fashion. Regularly and compassionately deal with distressed patients and relatives.

File and retrieve health records ensuring they are kept in compliance with the Health Board Policies and Procedures.

Ensure work is undertaken and prioritized appropriately. Ensure the Health Board Security and Confidentiality Policy is adhered to at all times.

Develop the practice of working with colleagues as an integrated team within the Mental Health Services and provide cover for colleagues during periods of absence as appropriate as requested.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

**For further details / informal visits contact**:
Jayne Beer

Business Improvement Manager

Person specification

**Qualifications**:
Essential criteria
Maximum score 6
- Good General Education 3 GCSE’s including Maths and English NVQ Business Administration Level 2 or working towards

Desirable criteria
Maximum score 3
- Typing

Experience
Essential criteria
Maximum score 6
- Team Player Customer Care

Desirable criteria
Maximum score 3
- NHS experience

aptitude and ability
Essential criteria
Maximum score 18
- Thorough working knowledge of Microsoft Office packages. Working knowledge of Welsh Pas or similar Patient Information Systems Ability to communicate effectively, both verbally and written Clear, confident, polite telephone manner Ability to organize and prioritise tasks Ability to work as part of a team

values
Essential criteria
Maximum score 12
- Shows empathy and compassion towards others - a natural disposition to put yourself in someone else’s shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect. Shows resilience, adaptability and flexible approach to the needs of the service as situations arise and positivity when times are tough. Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.


  • Clerical Officer

    7 months ago


    Neath, United Kingdom Swansea Bay University Health Board Full time

    An exciting position has arisen within the Community Mental Health Team based at Tonna Hospital. The post holder will be responsible for providing a comprehensive, confidential, high quality secretarial administration support to the Consultants, junior doctors and the nursing team. They will work as part of the administration team within the Community Mental...

  • Clerical Officer

    6 months ago


    Neath, United Kingdom Swansea Bay University Health Board Full time

    This is a fixed term post for 6 to cover other absence. If you are a Swansea Bay University Health Board employee this post willonlybe offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. An exciting position has arisen within the Community Mental Health Team based at...

  • Clerical Officer

    7 months ago


    Neath, United Kingdom Swansea Bay University Health Board Full time

    Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect. Shows resilience, adaptability and flexible approach to the needs of the service as situations arise and positivity when times are tough. Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.

  • Clerical Officer

    6 months ago


    Neath, United Kingdom Swansea Bay University Health Board Full time

    You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.


  • Neath, Neath Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

    Key ResponsibilitiesThe successful candidate will be responsible for assisting in providing a business support service to the Social Services, Health and Housing Department.Main DutiesReceiving and assisting visitors.Assisting in the answering of routine telephone and face-to-face enquiries.Liaising with other members of staff and the public.Administrative...


  • Neath, United Kingdom Swansea Bay University Health Board Full time

    This is an exciting opportunity to work with an award winning national lymphoedema team. This newly created post will work alongside other administrators and project staff providing clerical support to the National Lymphoedema/ Cellulitis teams. The post holder will be expected to work autonomously in managing the day to day delivery of the administration...


  • Neath, United Kingdom Neath Port Talbot County Borough Council Full time

    We are currently looking for a to join our team. The main duties of the post are telephony, note taking of meetings, financial duties, typing and clerical support to a range of Teams within the Service. You must possess 4 GCSEs at grade C or above, 2 of which must be in English language, Welsh or Mathematics. Attainment of or working towards an NVQ Level 3...


  • Neath, United Kingdom Neath Port Talbot County Borough Council Full time

    We are currently looking for a to join our team. The main duties of the post are telephony, note taking of meetings, financial duties, typing and clerical support to a range of Teams within the Service. You must possess 4 GCSEs at grade C or above, 2 of which must be in English language, Welsh or Mathematics. Attainment of or working towards an NVQ Level 3...


  • Neath, United Kingdom Swansea Bay University Health Board Full time

    Duties will include; Providing clerical support for all aspects of the Department Ordering of stock where required through the Health Board purchasingsystem. Arranging meetings and courses, using available diary systems to includebooking of venues and equipment if necessary To work within or support the development of standard operating procedures for the...

  • Medical Receptionist

    5 months ago


    Neath, United Kingdom Dr Wilkes and Partners Full time

    **JOB DESCRIPTION JOB TITLE**: MEDICAL RECEPTIONIST REPORTS TO: PRACTICE MANAGER AND OFFICE MANAGER HOURS: PART TIME Job summary: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone; Receive, assist and direct patients in...

  • Clerk / Typist

    7 months ago


    Neath, United Kingdom Swansea Bay University Health Board Full time

    An exciting opportunity has arisen for a part time Receptionist/ Clerical Officer within the MH and LD division. The post holder will provide a comprehensive reception and associated administrative service, demonstrating a courteous, professional and sensitive approach at all times. The post-holder is expected to prioritise, manage their time,...

  • Modern Apprenticeship

    5 months ago


    Neath, United Kingdom Neath Port Talbot County Borough Council Full time

    **Contract** - Fixed Term Grant Funded - 12 Months **Hours** - 37hrs Full Time **Posts** - 9 Available posts **Working Style** - Mobile Hybrid Working Our Learning, Training and Development Team has secured a project under the UK Shared Prosperity Levelling Up Fund, which will cover the costs of training and a competitive salary for apprentices in our...