Victim and Witness Care Officer

5 days ago

Guildford, United Kingdom Service Care Full time

Service Care Solutions are recruiting for Victim and Witness Officers to work for Surrey Police. Please see below or call Lewis on 017722 208962 to apply.

Location: Various across Surrey
Pay:£12.76
Contract: Temp to Perm (likely after 14 weeks)
KEY ACCOUNTABILITIES
- Act as a single point of contact for victims and witnesses including professional witnesses
- Provide practical advice to victims and witnesses, give support and assist victims in the cope and recover phases of their experience
- Manage and maintain contact throughout the victim and witness journey,
- Ensure that case updates are maintained to the highest standard and kept up to date at all times.
- Respond promptly to enquiries from victims, witnesses to assist with concerns and reduce any negative effects of their victim experience or their Criminal Justice experience as much as possible
- Advise victims of the support services available to them and give advice on suitability of these, referring as necessary and making contact with support services as appropriate
- Liaise with and respond to and queries from partner agencies such as external support agencies, CPS and court officials to assist with the smooth progression of the case
- Undertake an initial and ongoing needs assessment along with effective questioning to victims and witnesses in order to identify their needs and support them through the judicial process where relevant.
- Ensure that all victims are offered the opportunity to make a Victim Personal Statement and that they are given a full explanation about the purpose of this and their rights under The Victims Code of Practice
- Support victims and witnesses in attending court, ensure the consequences of non-attendance at court are understood and explain the consequences of communicating hidden barriers which prevent court attendance at short notice
- Court warn and co-ordinate the attendance of required witnesses to court as directed by the Crown Prosecution Service. Negotiate and persuade those victims and witnesses who are reluctant or in fear, in order to achieve a successful outcome at court.
- Responsible for prioritisation of own workload and effective time management in order to ensure the needs of the victim, witness and criminal justice partners are met. Ensure own knowledge and expertise is maintained and developed in relation to criminal justice legislation, policy and initiatives, particularly with regard to victim and witness care.

KNOWLEDGE, SKILLS & EXPERIENCE
- Demonstrable experience in dealing with people in a customer focussed environment or supportive network for at least a period of approximately 12 months
- Demonstrable experience of supporting and encouraging customers to take personal action, along with the ability to adapt communication accordantly is critical. Ideally, including experience of dealing with vulnerable victims / witnesses
- Excellent case management and administrative skills and ability to assimilate a thorough knowledge of practices and procedures that relate to the work involved
- Demonstrable well-developed interpersonal and verbal communication skills to liaise courteously with internal colleagues and partner agencies whilst maintaining confidentiality
- Experience of being self responsible for decision making
- Demonstrable experience of having an awareness of risks and the ability to know when to escalate them
- Attention to detail combined with the ability to work to strict timescales as stipulated by the victims Code

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