Part-time Receptionist
1 week ago
**Duties**:
- Greet and welcome visitors with a professional and friendly manner
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Acknowledge a patients arrival at the desk within 2/3 minutes of arriving, if the situation is unmanageable at the time due to the amount of patients waiting then advise the patients in the queue you will be with them as soon as possible and call for assistance.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally challenging behaviour from patients. Able to calmly resolve and manage issues, calling for assistance if required.
- Communicate test results using taught skills and ensuring accuracy
- Alert Management on patients records
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Qualifications:
- Proficient in computerised systems;
- Previous experience in an administrative or clerical role is advantageous
- Excellent phone etiquette skills
- Strong organisational skills with the ability to multitask effectively
- Attention to detail is essential for maintaining accurate records
- Ability to handle sensitive information with confidentiality
**Job Type**: Part-time
Pay: From £11.44 per hour
Expected hours: No less than 12 per week
**Benefits**:
- Free parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 31/07/2024
Reference ID: june2024
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