Customer Support

1 week ago


Telford, United Kingdom RTITB Full time

**Description of organisation**

RTITB has one goal - to keep people safe As the leading accrediting body for workplace transport training, we help transport and logistics operations improve efficiency, create a culture of safety, reduce costs, and most importantly save lives.

**A day in your role might include the following tasks**:

- Providing management information and reports.
- Providing 1st line support to users of our IT and software services (Android-based Training & Testing App, eLearning, Customer Portal, Training Material Portal).

**Attributes of a top performer**:

- Loves to learn new things
- Attention to detail
- Thrives in a busy environment
- Excellent communication skills
- Can handle multiple tasks simultaneously/switch focus easy

**You will have the following (essential);**
- Experience of working in a fast-paced, high volume customer service environment
- Determination to quickly develop a full understanding of all parts of the business
- Excellent telephone manner
- Ability to simplify and communicate complex information effectively in writing
- Ability to handle customer complaints/feedback, positively and proactively
- Experience of working with Microsoft Outlook, Word and Excel
- Desire to get things right first time and to continuously improve

**You might also have the following (desirable)**:

- Experience of working in a heavily regulated sector for example banking/insurance
- Experience of working in a membership organisation
- Knowledge/experience of Warehousing, Transport and Logistics training

**Join us and you’ll receive**:

- £22,750 per annum
- 26.5 days annual leave (3.5 of which are taken on fixed days determined by the company during the Christmas Shutdown) plus 8 bank holidays.
- Contributory pension scheme - 4.5% contribution by employer and 4.5% by employee
- Opportunity to work remotely up to 3 days per week if you wish (after probationary period)
- Life Assurance (2 times salary)
- Annual salary review
- Support with your health and wellbeing - quarterly workshops, free fruit at the office, mental health training and more
- Training and development opportunities including free access to unlimited online learning via the LinkedIn Learning platform
- A friendly, caring work environment

**Why would you want to work with us?**

We are a well-established business based in Telford but with an international client base - some of our customers include Sainsburys, Tesco, Coca Cola and Boots. We are a fast growing and ambitious organisation who employs a fun and diverse team of people. As our core business is centred on training, we value people development and progression for those who want it. Our core aim as a business is to make safety a top priority for our customers thereby ensuring that everyone who works for them gets home safely to their family each evening. If you want to be a part of that and the description above looks right for you then please apply.

**Job Types**: Full-time, Permanent

**Salary**: £22,750.00 per year

**Benefits**:

- Casual dress
- Free parking

Schedule:

- Monday to Friday


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