Customer Support Assistant

2 weeks ago


Telford, United Kingdom Spacecare Ltd Full time

Spacecare Ltd are an established national estates maintenance company offering services on over 900 sites to include grounds maintenance, soft and hard landscaping, specialist cleaning and winter services. Spacecare is the contractor of choice for many well-known property management companies, private owners, national companies and local governments, undertaking services on business parks, retail parks, industrial estates and commercial buildings.

**The Role**

We are currently recruiting for a Customer Support Assistant to join our team based out of our Telford head office, the role will include;
- Maintaining relationships with clients.
- Helpdesk control - logging and reporting works.
- Allocation of works to teams via in house systems.
- Creation of reports for clients.
- Assisting our contracts team.

**Skills and experiences**:

- Ability to communicate clearly and effectively with colleagues and customers.
- Proficient in the use of computer programs such as Microsoft Outlook, Excel and Word etc.
- Motivation and enthusiasm to learn our existing systems and become part of a team
- Good timekeeping
- A good and confident telephone manner

**In return we offer**:

- Competitive salary
- Regular training
- Career progression within National Company
- Annual Pay review

Monday - Friday (5 hours per day. 12.30 till 17.30 after a training period)

Spacecare are an equal opportunities employer.

**Job Type**: Permanent

Pay: £12.00 per hour

Expected hours: 25 per week

**Benefits**:

- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person


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