Order Fulfillment and Customer Support Advisor

4 months ago


Waltham Cross, United Kingdom Salvo Full time

Salvo, a leading Italian food wholesaler, is on the lookout for a dynamic Order Fulfillment and Customer Support Advisor to join our passionate team. Based in Cheshunt, our company prides itself on delivering top-quality Italian Products to our valued customers. At Salvo, we're not just about business; we're about creating an experience, and we want you to be part of it

We are looking for an Order Fulfilment Administrator to efficiently process customer sales orders with precision and attention to detail.

**Position**: Order Fulfillment and Customer Support Advisor

**Location**: Cheshunt, with flexible working from home 2 days per week.

**Hours**: 10am - 7pm Sunday to Thursday

(During the training period of 12 weeks, the working schedule will be 8:30 - 17:30 Monday to Friday both in London and Cheshunt)

**Salary**: £26,000 per annum + Bonus
**Learning and Development**:Opportunities for career development and growth
**Company sick pay**:after successful completion of probationary period
**Extra Annual Leave**: 28 days (Inc. bank holidays) with 3 additional days after 2 years of service + 2 more additional days after 5 years of service
**Discounts**: 15% discount on trade prices at Salvo 1968.
**Employee Assistance Programme**:Access to mental health, legal and financial advice
**Cycle to work scheme**:salary sacrifice via the green commute initiative.

**The role**:
**Primary Responsibilities**:

- Efficiently process customer sales orders with precision and attention to detail.
- Provide professional and courteous management of customer queries and administrative tasks.

**Role Responsibilities**:

- Organise and manage sales order inboxes within specified cut-off times.
- Navigate customer-specific portals and order processes effectively.
- Assist Key/VIP/Food Service customers with order complexities and special requirements.
- Create and maintain new customer accounts in Microsoft NAV.
- Provide general sales administration support.

**Additional Responsibilities**:

- Offer valuable administrative support to the commercial team.
- Contribute to maintaining an excellent 'customer happy' experience.
- Undertake any other tasks reasonably required by the business.

**What We're Looking For**:

- Exceptional customer service skills with a friendly and polite communication style.
- Excellent verbal and written communication skills.
- Highly organized, focused, and adept at multitasking.
- Ability to work under pressure while maintaining composure.
- Eagerness to learn and a proactive approach to tasks.
- Flexibility to work independently and as part of a collaborative team.
- Proficient in Microsoft Office packages, particularly Outlook, Word, and Excel.
- Working knowledge of Microsoft Navision is highly desirable.



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