Part Time Customer Service Advisor

5 months ago


Waltham Cross, United Kingdom Solstice Full time

**Part-time Customer Service Advisor**

**Location: Waltham Cross, Herts**

**Salary: £11,266.13 per annum (pro-rata)**

**Shift Pattern**:
**2 days per week on 2-week shift pattern (16 hours per week + 30 mins unpaid break)**

**Week 1: Monday 9am-5pm (In Office) and Saturday 7am-3pm (Working from Home)**

**Week 2: Friday 9am-5pm (In Office) and Saturday 7am-3pm (Working from home)**

**Hours of Work: 1530 - 2330**

At Solstice we supply London’s top Restaurants, Hotels, Bars & Catering Companies with freshly prepared fruit & vegetables and we are proud of our reputation for quality and service in producing the finest ingredients. Our approach means that our clients can relax in the knowledge that the essential groundwork has been done and that their order will be produced on time, in full and to the quality expected.

Due to our continued growth, we are currently looking to recruit an experienced Part-time Customer Service Advisor to work 2 days/evenings per week. As a Customer Service Advisor, you will report to the Customer Service Manager and your duties will include, but not limited to the following.

**Customer Service Advisor Responsibilities**:

- Be proficient in processing orders for all customer types.
- Make sure that all customer complaints are promptly responded to when received and responded to appropriately.
- Be willing to undertake any other duties in relation to the customer service team as may be reasonably required.

**Customer Service Advisor Requirements**:

- Excellent listening, questioning and feedback skills.
- Very good computer skills
- Professional manner and good verbal communication skills.
- Ability to work under pressure and remain calm whilst still maintaining attention to detail.
- Ability to prioritise, multi-task and meet deadlines.
- Ability to resolve queries.
- Must have a flexible working attitude, as the role will require you to work a mixture of Day & Evening shifts.

**Benefits**:

- 28 days paid annual leave (pro-rata)
- Free onsite parking
- Medicash Health Plan
- Pension Scheme
- Retail Rewards

**Job Type**: Part-time

**Salary**: £11,266.13 per year

**Benefits**:

- Bereavement leave
- Canteen
- Company events
- Company pension
- Employee discount
- Financial planning services
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Work from home

Ability to commute/relocate:

- Waltham Cross, EN8 7RQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: SOLS-CUS



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