Nhs 111 Patient Experience Facilitator

2 weeks ago


Oldbury, United Kingdom DHU Health Care CIC Full time

DHU Healthcare provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service. An exciting opportunity has arisen for a Complaints Facilitator to join our DHU 111 Team.

The NHS 111 Patient Experience Facliltator will be responsible for audits and investigations arising from complaints, incidents and Health Care Professional Feedback (HCPF) relating to the DHU 111 service and link with clinical governance team to ensure audit and investigation is completed in a timely and accurate manner. This role plays an important part in the delivery of a safe, effective and high quality service, through timely audit and feedback which promotes best practice and shares learning from themes and trend identified.

A commitment to a quality service and excellence in all that DHU 111 undertakes are integral to the role and its contribution to the development of the service.



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