Admin Assistant

5 months ago


Bridgend, United Kingdom Cwm Taf Morgannwg University Health Board Full time

The Administrative Assistant will provide effective administrative service to aid the efficient running of Primary Healthcare based in HMP & YOI Parc. As well as administrative tasks the postholder will collect and input statistical information on patient activity in line with both local and national requirements as determined by His Majesty’s Prison & Probation Service and the Welsh Assembly Government.

The Administrative Assistant will be expected to portray a positive image and be able to liaise in a professional manner with patients, colleagues and visitors to Primary Care.

The postholder will be expected to plan and prioritise own work load along with that of the clerk typist, ensuring systems are in place to meet deadline requirements for Cwm Taf Morgannwg University Health Board, HMPPS and WAG.

Post holder will be required to work independently, with own work being managed rather than supervised and be responsible for the day to day supervision of junior clerical staff supporting the service.

To oversee and use to full potential the data collection software within the Team. Be responsible for collation, preparation and formal presentation of performance related data and to support the Manager in all aspects of managing data and performance.

The emphasis within the Team will be on team working, sharing of knowledge and experience for the overall benefit of the organisation.

To ensure that through personal development the postholder should assist in the implementation of Cwm Taf Morgannwg University Health Board, Operator and HMPPS procedures in order to achieve required all organisational objectives.

Dealing sensitively with patients in person and via the telephone.

Ensure all appropriate procedures are followed in relation to patient safety where a patient has indicated the possibility of self harm.

Ability to deal with distressing circumstances which may appear when dealing with highly sensitive correspondence.

Communicate with all disciplines within Primary Care and across the organisation as well as patients, and carers.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:
We listen, learn and improve

We treat everyone with respect

We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

To oversee and use to full potential the data collection software within the Team. Be responsible for collation, preparation and formal presentation of performance related data and to support the Manager in all aspects of managing data and performance.

The emphasis within the Team will be on team working, sharing of knowledge and experience for the overall benefit of the organisation.

To ensure that through personal development the postholder should assist in the implementation of Cwm Taf Morgannwg University Health Board, Operator and HMPPS procedures in order to achieve required all organisational objectives.

Dealing sensitively with patients in person and via the telephone.

Ensure all appropriate procedures are followed in relation to patient safety where a patient has indicated the possibility of self harm.

Ability to deal with distressing circumstances which may appear when dealing with highly sensitive correspondence.

Communicate with all disciplines within Primary Care and across the organisation as well as patients, and carers.

To participate in pre-release meetings with the operator and healthcare professionals to ensure appropriate communication and sharing of information with GPs, Pharmacies and other agencies involved in patient care upon release.

Communicate effectively with operational staff and security within the prison environment to ensure the safe and timely transfer of patients, to include the preparation of risk assessments for patients attending external hospital.

Use a variety of communication and interpersonal skills and have the ability to foster good working relationships at all levels. Will need to receive and transmit routine information requiring tact, persuasive and empathetic skills when dealing with distressed patients and carers in person or by phone and be aware of the reporting system should an incident occur and be able to transmit more complex information relating to performance management to Healthcare Management Team Members.

To undertake general reception duties, meeting and greeting visitors and patients as required, including incidental contact with patients who visit the department, giving advice, guidance, signposting



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