Customer Collections Specialist

2 weeks ago


Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

Customer Collections Specialist

**Department**: Finance

**Main Location**: Newcastle Upon Tyne

**Hours**: 40 hours per week between 8 am-8 pm Mon - Fri, 10 am - 2 pm Sat

**Job Purpose**: Responsible for managing the debts of the customers.

**Starting salary**: £20,500 **Increasing to** £21,000 after 6 months and £21,500 after 12.

**Principle Responsibilities / Objectives**:Proactively managing and collecting debts from the company debtors

We are looking for a confident forward-thinking individual who can resolve various queries promptly and see through to completion. You must be able to deal with varied situations, as situations can change daily/weekly. You must use your own initiative whenfacing a matter, although support will always be available. A good communicator and team player

**What You'll Do**
- Responsible for escalation to lead or collections where appropriate.
- Responsible for managing customer relationships, specifically concerning the payment of open invoices, with a focus on retaining aged and struggling accounts.
- Responsible for writing up billing adjustments where applicable after researching open billing issues and providing them to the lead and manager for review and approval.
- Support all lines of business associates including collections, billing, and clients on inquiries or research.
- Responsible for procuring recurring payment information on assigned accounts.

**What You'll Bring**
- Must be proficient in MS Office: Word, Excel, and PowerPoint.
- Must have strong organizational and analytical skills.
- Must have excellent customer service skills.
- Must be able to work with all levels of staff and management.
- Must be highly motivated and ambitious.
- Must have proven ability to work well with peers in all other functional departments in a collaborative and team manner.
- Must have excellent verbal and written skills.



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