Temporary to Permanent Front of House

2 weeks ago


Redhill, United Kingdom Reed Business Support Full time

Our client, an established real estate management company, is looking for a Front of House / Receptionist to work in its newly acquired buildings.

**_The main responsibilities of this role are:_**
- To welcome all tenants, clients and visitors providing excellent customer service, guidance and assistance upon arrival to the building and act as a point of contact for any queries.
- Maintaining good relations with tenants at all times.
- Working with the Building Manager to ensure all policy and procedures are adhered to.
- Escalate all incidents through the appropriate channels to reach a satisfactory resolution.
- Ensure deliveries, visitors and contractors are properly recorded on site and effective control takes place on access and egress.
- Reception duties, including meeting and greeting all visitors, answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors’ book.
- Maintain good tenant relations and with their teams.
- Monitor the standards of cleanliness throughout the building and reception area liaising with the Building Manager to ensure standards are maintained.
- Ensure all contractors have a valid permit to work, before commencing any works.
- Assist in managing the contractors on site providing guidance, support and site knowledge and ensuring they work within the site rules and guidelines.
- To ensure and control the necessary internal quality audits are undertaken and provide a detailed action plan, managing any non-compliance.
- Act responsibly when dealing with managed site waste and recycling taking in to account environmental and health and safety factors.
- Maintain accurately tenant records and contact details.
- Monitoring the site to prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environmentfor tenants, employees and visitors.
- Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site.
- Working alongside the Building Manager to ensure all site related risk assessments and method statements are monitored, reviewed and updated as per schedule and as necessary.
- To take responsibility for your own and others health and safety, to carry out your role safely and to health, safety and security legislation and guidelines, using PPE as necessary.
- Proactively supervise on site Health and Safety activities, reviewing accidents and promoting safe working practices.
- An excellent teamplayer, able to work as part of a diverse team
- Experience of working in a busy public environment
- Outstanding communication skills, able to converse in a clear and concise manner
- Observant and able to complete accurate reports
- A working knowledge of own Health and Safety responsibilities in the workplace
- Friendly and approachable manner
- Able to use own initiative and solve problems
- Able to manage own time and prioritise work
- Flexible and willing to work extra hours when required


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