Housing Advisor Ftc
4 weeks ago
Housing Advisor
**£30,000 p.a.**
**Full time, 36 hours**
**Hybrid working - working from home with the occasional trip to the Redhill office for meetings**
**12 month fixed-term position**
The overall purpose of this role is to maintain and develop the service provided to current and prospective homeowners, to avoid potential lease breaches and loss of income. Key responsibilities include:
- Day to day management of core processes and services, following regulatory requirements and working collaboratively with housing management teams.
- Ensuring homeowners and commercial rent customers receive an excellent customer experience.
- Dealing with questions/complaints/disputes raised by leaseholders and ensuring customers' voices are heard.
What you'll bring:
- You will share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
- Beneficial: Good understanding of leases, with experience in a leasehold service and at least some knowledge of housing finance and regulations.
- DBS clearance will be required for this role.
Our reward package includes:
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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