Customer Service Advisor

2 weeks ago


Rochdale, United Kingdom InXpress Full time

**About us**

InXpress is a growing international express and freight company, reselling the services of market leaders in the transportation industry. We are looking for a part-time customer service agent to join our team. We act as a key link between our customers and the couriers to ensure the transportation process happens as smoothly as possible.

PRIMARY RESPONSIBILITIES
- Deal directly with customers by telephone and electronically.
- Respond promptly to customer enquiries.
- Handle and resolve customer complaints.
- Proactively track shipments and liaise directly with the carriers to solve problems.
- Source freight costs and quote customers in conjunction with external sales.
- Process bookings.
- Some day-to-day administration work to aid the sales team.
- Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS
- Strong IT skills, being competent in Word, Excel and Outlook.
- Basic reading, writing, and arithmetic skills are required.
- Confident telephone manner.
- Strong interpersonal and communication skills (written and verbal).
- Able to build rapport with customers.
- Able to work as part of a team and also on own initiative.
- Able to handle complaints, even when handling unpleasant customers.
- Ability to juggle and prioritise workload in a busy environment
- Other duties as assigned.

An agreed start time of between 8am and 9.30pm is required, with 4 hours work per day, Monday-to Friday.

**Job Types**: Part-time, Temporary

**Salary**: £6.83-£9.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday



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