Wedding Travel Executive
3 days ago
Do you have exceptional customer service and love making peoples dreams come true? If so, we have a fantastic opportunity for you
Our very well established client is looking for a Wedding Travel Executive to join their team in South West London.
**The Role**:
Responsible for handling wedding enquires and making wedding bookings. Additionally, responsible for ensuring all resulting administration is handled efficiently and accurately in a timely manner, ensuring that each individual booking is successful. Ensuringbookings are always updated and in order and keeping colleagues informed of changes. Working closely with the rest of the Weddings team to identify new sales through previous enquiries and in store consultations.
**Key Responsibilities**:
- Ensuring the accurate recording and communication of feedback received is passed onto the Sales Managers and any relevant departments
- Assisting with complaints received and reporting them to the Wedding Team Leader
- Updating wedding and vow renewal confirmation letters as necessary
- Process all documentation received for UK and European Weddings
- Check incoming wedding certificates from Miami for UK and Europe for accuracy and ensuring timely delivery to clients
- Maintaining consistent follow up as required with existing Wedding bookings including wedding extras payments and Wedding documentation.
- Monitoring of Wedding related information appearing on relevant websites.
- Assisting clients with corrections or replacement certificate requests and liaising with resort wedding teams to completion of tasks
- Ensuring trade partners have accurate and current information at all times
- Working with the Groups Department in any aspects that may come under the Weddings umbrella or associated product services and to assist in maximising revenue for Groups travelling to our Resorts.
- Assisting European GSA's as and when needed on a day to day operational basis for new enquires and confirmed bookings.
**Knowledge & Skill Requirements**:
- An excellent phone manner and enthusiastic attitude is essential
- A willingness to take on additional responsibilities as and when necessary
- Experience in the use of Microsoft Word, Excel and PowerPoint is an advantage
- A consistently high standard of attention to detail in all aspects of the role is essential
- Targets driven
**The Package:
**Salary £23,500
Hybrid Working
**Interested?
**Please click 'apply' alternatively, please contact Helen on /
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