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Internal Customer Service Advisor

3 months ago


Cirencester, United Kingdom Niche Recruitment Ltd Full time

Join one of Cirencester’s most established employers on a three-month contract. With an immediate start date, you’ll be paid £11 an hour and work Monday to Friday in the beautiful Cirencester offices.

You do not have to have experience for this role in this area, however, if you have amazing Customer Service skills and are competent on MS office and looking for your next step in your career, this could be for you.

**You will be responsible for**:

- Liaising with the Digital Content Team and other company Admins across the business, to establish content that needs to be QA’d
- Supporting with logistics and tasks associated with Virtual Reality Hardware and Software
- Supporting with the tasks associated with Digital Programme delivery such as; testing, QA and enrolments
- Raising relevant tickets with the company’s third-party developers as and when issues are reported, and monitoring these tickets through to completion
- Uploading and building of content within our client’s Learning Experience Platform when required

**We would love to hear from you if you have the following**:

- Customer Service Experience
- The ability to pick up systems quickly
- Strong problem-solving skills are essential
- Excellent communication skills, both written and verbal
- An eye for detail, even when tasks are of a repetitive nature
- Strong interpersonal skills

**The role**:
You’ll be contributing to the maintenance of the company’s Learning Experience Platform. In this role you will be, supporting end user and admin queries via various methods and be responsible for the quality assurance of all content builds on the platform,with the opportunity to provide support to tasks relating to other learning and development technologies.

This role is a full-time, temporary position, with an immediate start date. This is an office-based role, giving you the opportunity to work in our client’s stunning Cirencester offices.

**The company**:
As the market leader in their industry, the business has seen impressive growth in its permanent workforce since its creation, leading to substantial infrastructure development to their office space in Cirencester. At present, the organisation boasts officespace all over the country and business interests across the globe. Culturally, the business is incredibly supportive and offers career growth opportunities within the business.

**How to apply**: