Product Team

3 weeks ago

Hammersmith, United Kingdom Flight Centre Travel Group Full time

**The Opportunity**

The Familiarisation Trip Manager will work cross-collaboratively to develop and implement the Tailormade & Scott Dunn Private (SDP) educational and press trips. This will require oversight of educational trips from end to end, including post-educational training, maintaining a library of consistent assets following each trip, working with marketing to develop compelling content from each trip, and ensuring our trips fall within budget and are costed and accounted for directly. This is with overall view of ensuring creativity, differentiation, alignment with our guest needs, scalability, and commercial benefit through our approach to familiarisation trips.

**Responsibilities**

The responsibilities for this role include (but are not limited to):

- Work with multiple departments and the international offices to develop and implement the educational and press trip plans
- Manage the annual fam trip roll-out so that the commercial needs of the business are balanced with maintaining excellent TC knowledge.
- Ensure fam trips dovetail with the commercial vision of the business, with a strong emphasis on Castle properties and experiences - ideally itineraries should represent those featured on our website
- Promote and maintain close relationships with the marketing team so each trip delivers enquiry generation opportunities through social media and other channels
- Ensure suppliers deliver on their educational service level agreements, with costs minimised throughout
- Review, update and refresh all educational policies and processes.
- Be the custodian of the global fam trip budget. Work with leaders from all source markets to deliver a compelling fam trip framework for all businesses
- Maintain a close focus on resource planning and coordination with the Head of Sales and Sales and Service Managers
- Ensure fam trips dovetail with the commercial vision of the business, with a strong emphasis on Castle properties and experiences - ideally itineraries should represent those featured on our website
- Coordinate with the FCTG air team to secure favourable air rates or complimentary places from airlines
- Make sure that all trips are properly and accurately loaded in IT systems so that all costs are captured and crisis management processes will be properly enacted in case of an emergency
- Ensure the Tailormade product team are providing the support to sales team that they need in order to offer accurate advice and book holidays easily.
- Maintain post educational trip reporting, examining conversion rates and the “sweet spot” for trip length and when in the TC development cycle trips should occur. Link the investment in educational to TC performance
- Make our approach to educational trips a cornerstone of our retention and talent acquisition strategy

**About You**

You will bring with you experience working within the travel industry and an acquired knowledge of educational trips, alongside a methodical approach and the ability to both forward plan, but also work within assigned budgets to deliver educational trips that are unique, creative, and deliver commercial benefit.
- Cost-control skills
- Cross-collaborative approach with the ability to communicate effectively to a wide range of stakeholders
- Operational skills, with a high degree of accuracy and attention to detail

**Values & Behaviours**
- **In the know** - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- **In the Detail** - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- **Inspiring**:

- Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

**Location**

**Benefits**

We offer very competitive salaries and a great benefits package including the following:

- 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)
- Contributory pension scheme
- 'Cycle to work' scheme
- Subsidised private healthcare
- Company loyalty scheme (Travel Fund)
- Travel insurance
- Familiarisation trips
- Recognition awards throughout the year
- Social events
- 1 hour per week paid learning & development / personal growth
- Paid volunteering leave

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