North America Team

6 months ago

Hammersmith, United Kingdom Flight Centre Travel Group Full time

**The Opportunity**
If you are passionate about the mind-boggling diversity of peoples, landscapes and climates that define North America, and want to instil and inspire that same passion in prospective travellers, then we have the perfect opportunity for you.

Joining our specialist North America team, we are seeking a Senior Travel Consultant to take ownership for all aspects of selling luxury, tailormade holidays, whilst navigating and creating experiences utilising carefully curated product spanning across North American destinations - this includes Canada, California, the Southwest, the Rockies, New England, New York, Florida and Hawaii.

As a Senior Travel Consultant, you will act as the main point of contact for our guests. But to aide you in the pursuit of delivering a seamless experience, you will be provided with all the tools to succeed including hand-in-glove support from a dedicated sales support consultant who assists across the guest-journey.

**Responsibilities**
The responsibilities for this role include (but are not limited to):

- To take ownership of selling and booking a holiday, including written and verbal quotations and holiday documentation
- To work in conjunction with your Sales Support consultant to ensure all elements of the holiday are outstanding, and our post-booking support is industry-defining
- To contact guests on their return to receive feedback and create new enquiries
- To work towards individual and team sales targets and meet Key Performance Indicators
- To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
- To meet guests on a face-to-face basis when required
- To work closely with all departments and Sales teams
- To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

**About You**
As a Senior Travel Consultant, you will be a specialist with significant product and destination knowledge acquired across the key product areas. Having worked in a prior travel sales role, you will also understand the intricacies of tailormade travel and all that underpins a seamless guest experience. However, above all, you will be passionate, with the ability to inspire and work in line with our core values. Other requirements include:

- Sales driven with a keen eye for numbers
- Enthusiastic and polite telephone manner
- Excellent attention to detail
- Proven organisational skills
- Proven experience delivering exceptional customer service

**Values & Behaviours**
- **In the know** - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- **In the Detail** - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- **Inspiring** - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun

**Why work for Scott Dunn**
In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;
- **We support your career growth** - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
- **We give you the tools to succeed** - We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
- **We recognise and reward your success and loyalty** - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
- **We celebrate your excellence** - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
- **We provide you with a wide-range of job and industry-perks** - We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-r

  • North America Team

    6 months ago

    Hammersmith, United Kingdom Scott Dunn Full time

    Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations. The Opportunity We are...

  • North America Team

    6 months ago

    Hammersmith, United Kingdom Scott Dunn Full time

    The Opportunity If you are passionate about the mind-boggling diversity of peoples, landscapes and climates that define North America, and want to instil and inspire that same passion in prospective travellers, then we have the perfect opportunity for you. Joining our specialist North America team, we are seeking a Senior Travel Consultant to take ownership...

  • North America Team

    6 months ago

    Hammersmith, United Kingdom Scott Dunn Full time

    Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations. The Opportunity If you are...

  • North America Team

    6 months ago

    Hammersmith, United Kingdom Scott Dunn Full time

    **Job no**: 522057 **Brand**: Scott Dunn **Work type**: Full time, Hybrid **Location**: Hammersmith **Categories**: Leisure Travel & Retail **The Opportunity** If you are passionate about the mind-boggling diversity of peoples, landscapes and climates that define North America, and want to instil and inspire that same passion in prospective travellers,...

  • Latin America Team

    6 months ago

    Hammersmith, United Kingdom Flight Centre Travel Group Full time

    **The Opportunity** Joining our specialist Latin America Team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and...

  • Latin America Team

    7 months ago

    Hammersmith, United Kingdom Scott Dunn Full time

    The Opportunity If you are passionate about the magical mix of landscapes, culture, cuisine, and climate that encapsulates the vast continent of South America, this could be just the role for you. Joining our specialist Latin America Team, we are seeking a Senior Travel Consultant to take ownership for all aspects of selling luxury, tailormade holidays,...

  • Sales Operations Team

    6 months ago

    Hammersmith, United Kingdom Flight Centre Travel Group Full time

    **The Opportunity** We are looking for a passionate Travel Executive to join our Sales Operations team in the UK. Working alongside our Travel Consultants, you will be ensuring an exceptional standard of guest service is delivered through meticulous attention to detail, thereby delivering accuracy in our documentation, invoicing and booked services. This...

  • Asia Team

    7 months ago

    Hammersmith, United Kingdom Scott Dunn Full time

    The Opportunity If you are passionate about the rich and exotic culture that is Asia and have been inspired by the myriad of contrasts throughout this awe-inspiring region where high tech meets natural spectacle, weird meets wonderful, and luscious tropical islands are juxtaposed with glittering modern cities, then joining the Scott Dunn Asia team is the...

  • Primary Teacher

    2 months ago

    Hammersmith, United Kingdom CV-Library Full time

    Job Role – Primary Teacher - Supply & Long Term Opportunities Available Location – North West London - Hammersmith and Fulham, Brent & Harrow Supply - Umbrella Rate : £165.30 - £195 (PAYE Available) Long Term - Umbrella Rate : £214.82 - £325.50 (PAYE Available) Mandatory Requirements for Primary Teacher: * A valid...

  • Product & innovation Manager Beauty

    1 month ago

    Hammersmith, United Kingdom H&H Group Full time

    Job Description A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments...

  • Product & innovation Manager Beauty

    3 months ago

    Hammersmith, United Kingdom H&H Group Full time

    A bit about H&H GroupHealth & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and...

  • Junior UK Financial Controller

    3 weeks ago

    Hammersmith, United Kingdom H&H Group Full time

    A bit about H&H GroupHealth & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and...

  • UK Financial Controller

    3 weeks ago

    Hammersmith, United Kingdom H&H Group Full time

    Job Description A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments...

  • UK Financial Controller

    3 weeks ago

    Hammersmith, United Kingdom H&H Group Full time

    A bit about H&H GroupHealth & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and...

  • Portfolio Manager

    7 days ago

    Hammersmith, United Kingdom H&H Group Full time

    Job Description A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments...

  • Portfolio Manager

    2 weeks ago

    Hammersmith, United Kingdom H&H Group Full time

    A bit about H&H GroupHealth & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and...

  • Key Account Manager

    7 days ago

    Hammersmith, United Kingdom H&H Group Full time

    Job Description A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments...

  • Key Account Manager

    2 weeks ago

    Hammersmith, United Kingdom H&H Group Full time

    A bit about H&H GroupHealth & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and...

  • Pool Worker

    4 days ago

    Hammersmith, United Kingdom Hestia Housing Support Full time

    We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...

  • Graphic Designer

    3 months ago

    Hammersmith, United Kingdom H&H Group Full time

    A bit about H&H GroupHealth & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and...