Patient Access Waiting List Coordinator

5 days ago


Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

Wednesday 8.00am -5.00pm 1 x 30-minute unpaid break

Thursday 8.00am - 5.00pm 1 x 30 minute unpaid break

Friday 8.00am -5.00pm 1 x 30 minute unpaid break

The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff
and theatre staff. The post-holder will maintain and validate active and suspended waiting lists ensuring that patients are admitted within guaranteed admission dates. In addition the post-holder will be aware and adhere to the waiting list policies and procedures for the effective management of the waiting lists.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. The post-holder will specialise in one waiting list area but must be able to cover a variety of others.

To ensure patient confidentiality is maintained at all times.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

1. To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.
2. To select cases for theatre lists within give guidelines ensuring the nation and local targets are met.
3. To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst taking into account the national targets for waiting times.
4. To instruct patients with regard to the stopping of specific medication and inform patients of starving requirements depending on scheduling of theatre sessions. When required to send bowel preparation with instructions directly to patients.
5. Dealing with all patients enquires regarding cancellations, rescheduling, holiday bookings and suspensions.
6. To contact the patients and agree a convenient date for their admission, in line with booked admissions.
7. Notifying all patients with regard to pre-operative assessment appointments.
8. To manage and monitor those patients who have been suspended, RTT clock paused or on ‘watchful waiting’. This involves validating length of suspension, reason for suspension and, as appropriate putting the patients back on the waiting and organising an admission date.
9. Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.
10. Be responsible for producing operating lists for individual operating sessions, including special/clinical instructions and circulating to the designated areas in a timely manner.
11. Informing the theatre staff of specialist theatre equipment required as directed by the medical staff and arrange for identified representatives to be present at the time of surgery.
12. To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System.
13. To report and keep records of patient cancelled on the day of surgery to ensure the patient is re-dated for surgery within the 28 days national target
14. Produce, on a weekly basis, a list of elective admissions in an accurate and timely manner.
15. To prepare case notes for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure investigation reports relevant to each attendance are available.
16. To be responsible for the security of case notes and all patient information held within the department.
17. To ensure the timely delivery of case notes to the pre-operative assessment clinics and admission areas ensuring that all relevant test reports are included.
18. To work closely with Medical Secretarial and Health records clerks to ensure the development of an efficient team to effectively support the Directorate.
19. To be responsible for the timely processing of all incoming and outgoing mail.
20. To respond in a professional and sensitive manner when dealing with confidenti



  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    **37.5 hours per week**: Monday to Friday 8.30am to 5.00pm to include 1 x 30mins unpaid break and 2 X 15 mins unpaid breaks. The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff and...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    15 hours per week Monday & Friday 8.30 - 5.00pm to include 1x30 min lunch unpaid break & 2x15 min unpaid break The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff and theatre staff....


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    1. To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.2. To select cases for theatre lists within give guidelines ensuring the nation and local targets are met.3. To replace cancellations, as and when necessary, with like for like cases or within guidelines provided,...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff and theatre staff. The post-holder will maintain and validate active and suspended waiting lists ensuring that patients are admitted...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint temporary Maternity Cover Patient Access Clerk within the Patient Access Services. **37.5 hours - Mon - Fri 08**: 30 - 17:00 - 2x 15 min unpaid breaks and 1x 30 min unpaid lunch break. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Patient Access Clerk within the Patient Access Services. **1x 24 hours - Wed ,Thurs & Fri 08**: 00 - 17:00 - 2x 15 min unpaid breaks + 1 30 min unpaid lunch. **1x 24 hours - Mon, Thurs & Fri 08**: 00 - 17:00 - 2x 15 min unpaid breaks + 1 30 min unpaid lunch. The post will require you to undertake various clerical/reception and...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint Patient Access Clerks who will work across different departments in Patient Access. Monday - Friday 5.00pm -8.00pm The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills...

  • Patient Access Clerk

    4 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint Patient Access Clerks. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input...

  • Patient Access Clerk

    2 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint Patient Access Clerks. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input...

  • Patient Access Clerk

    3 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint Patient Access Clerks who will work across different departments in Patient Access. Monday -Wednesday 12.30pm - 5.00pm with 1 x 15 unpaid break Thursday 11.15 am-5.00pm with 1 x 15 minute unpaid break Friday 11.30 am - 5.00pm with 1 x 15 minute unpaid break The post will require you to undertake various clerical/reception and...

  • Patient Access Clerk

    3 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    2 Patient Access Clerks required, Ophthalmology Clinic Prep, Reception and other duties as necessary. **We are looking to recruit the following**: 1 x 22.5 hours permanent positions (Wednesday - Friday, 08:30 - 17:00, 2 x 15 min breaks, 1 x 30 min break) 1 x 20 hours, (Monday - Friday 08:30 - 12:30) The post will require you to undertake various...

  • Patient Access Clerk

    3 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To respond in an efficient, polite and timely manner to all incoming telephone calls To be responsible for the accurate in-put, up-date and amendment of patient related information onto thecomputerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To ensure the accurate copy and pasting of GP referral letters from ERS...

  • Patient Access Clerk

    2 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To respond in an efficient, polite and timely manner to all incoming telephone calls To be responsible for the accurate in-put, up-date and amendment of patient related information onto thecomputerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To ensure the accurate copy and pasting of GP referral letters from ERS...

  • Patient Access Clerk

    3 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Job summary We are looking to appoint a Patient Access Clerk who is available to work the following hours in the evening: 17:00 - 20:00 Monday to Friday. The post will require you to undertake various clerical and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent...

  • Patient Access Clerk

    16 hours ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Job summary We are looking to appoint Patient Access Clerks who will work in the Call Centre as well as across different departments in Patient Access. hours per week Monday to Friday am including 2x 15 &1x30 min unpaid break. The post will require you to undertake various clerical/reception and appointments duties in connection with the...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    15 hours per week Monday & Friday 8.30 - 5.00pm to include 1x30 min lunch unpaid break & 2x15 min unpaid break


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    The post-holder will have day to day responsibility for managing procedure lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff. The post-holder will maintain and validate active and suspended waiting lists ensuring that patients are admitted within guaranteed...

  • Mdt Coordinator

    3 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    An opportunity has arisen in Cancer Services to support the delivery of the national Cancer Waiting Times objective. The successful applicant will be responsible for coordinating MDT meetings, including prepping the meeting list, live minute taking and ensuring that outcomes are recorded and actions completed in a timely manner. The applicant will be...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System and endoscopy booking diary To report and keep records of patient cancelled on the day of procedure to ensure the patient is re-dated within the national target. To scan and upload reports onto patient records as well as ensuring copies...

  • Mdt Coordinator

    1 week ago


    Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    An opportunity has arisen in Cancer Services to support the delivery of the national Cancer Waiting Times objective.The successful applicant will be responsible for coordinating MDT meetings, including prepping the meeting list, live minute taking and ensuring that outcomes are recorded and actions completed in a timely manner. The applicant will be...