Deputy Patient Access Supervisor

3 days ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

We are looking to appoint a Deputy Patient Access Supervisor within the Patient Access Services working in the Call Centre managing evening team but also to cover in other area within the Patient Access Structure as required.

20 hours per week Monday to Friday 16:00 to 20:00 p.m.

To assist with the co-ordination and management of an efficient and effective Patient Access service. In accordance with Trust policies and procedures, and in the most cost effective manner.

To deputise in the absence of the Patient Access Supervisor, and ensure the continuity of the service.

To work as a key member of the team within the department to provide operational supervisory support.

To work under supervision and manage own workload and that of others.

To supervise on a day to day basis to ensure your areas are working efficiently.

To work alongside your team and escalate any issues to your line manager.

Ability to communicate clearly both verbally and in written form with all levels of staff within the Trust.

Be able to deal with difficult situations both face to face and over the telephone and also conform to the rules of confidentiality.

We require good computer skills to operate and update several IT software packages used by the Trust and Patient Access.

To provide training, support and guidance to new starters.

Ability to adapt to the changing needs of the service.

To be flexible in order to facilitate the demands of the service.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as“Good”by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To assist with the day to day operational supervision of the defined team within the department.

To assist with ensuring that all staff are fully trained and equipped to undertake their roles, identifying any issues to the Patient Access Supervisor.

To co-ordinate the rotation of clerical staff throughout the department, ensuring an efficient skill mix of the multiple tasks to be carried out, including re-organisation of work to ensure that changing priorities are met.

To support the Patient Access Supervisor in ensuring that all Patient Access staff are fully trained in departmental procedures, including the operation of all computerised systems within the department.

To support the Patient Access Supervisor with the implementation of procedural and policy changes which arise from the further development of the department or Trust.

To communicate effectively and with colleagues at all levels within the Trust and outside agencies using tact and diplomacy at all times.

To update and maintain information stored on departmental databases.

To maintain a dynamic Personal Development Plan demonstrating a clear commitment to continuous education and self-directed learning.

The post holder will be expected to participate in an annual appraisal of their work in line with the Knowledge and Skills Framework (KSF).

In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.

The post holder must attend all relevant mandatory training in health and safety, risk assessment, infection control etc.

Please see attached Job Description and Person Specification for further information

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