Patient Access Clerk
5 months ago
To respond in an efficient, polite and timely manner to all incoming telephone calls To be responsible for the accurate in-put, up-date and amendment of patient related information onto thecomputerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To ensure the accurate copy and pasting of GP referral letters from ERS onto DOCMAN using multiple programs in a timely manner. To accurately scan paper referral letters onto DOCMAN in a timely manner To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments within agreed Trust targets. To accurately record reasons for patient cancellations/change of appointments, including re-booking appointments as requested. To be responsible for the booking of interpreters for patient clinic appointments as requested.
To amalgamate/register patient temporary registrations ensuring re-numbering is accurate and timely. To take necessary action to book, cancel or change appointments on the PAS. To process and book all ward appointments/secretary lists ensuring patients appointments are booked correctly and in a timely manner. To be responsible for ensuring the daily unfilled slot report is dealt with and new/review patient slots are utilised and filled at short notice.
To raise any foreseeable capacity issues where patient slots are not available to your line managers To work with and maintain the Outpatient Waiting List (OWL) and the ERS work lists ensuring the information is kept up to date and accurate. To ensure the text messaging system (Envoy) is maintained on a daily basis ensuring PAS is maintainedto reflect any changes as appropriate. To prepare case notes/paperlite packs for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure X-ray and investigation proformas relevant to each attendance areavailable. To ensure all patient referrals are available for clinic ether electronically or in paper form for those areas where noteless working has not be adopted.
To amalgamate case notes where more than one record exists and to ensure that all Casenotes are filed in the recognised format To provide a patient focused reception service, ensuring that the service is efficient and welcoming. To update demographic details on PAS for each attendance in clinic and ask questions in line with the Data Quality Standards within the Health Records Policy - OP7 To make appointments, place on OWL and discharge patients where necessary using PAS To update Referral ToTreatment (RTT) pathways for all pathways open and ensure all patients are either marked as attended or DNA on each clinic. To arrange transport for patients as required. To accurately input and update all patients related information onto the computerised Patient Administration System.
To ensure that the 18 week RTT pathways are opened and closed appropriately. To be aware of, and adhere to all Trust & Local policies and procedures with regard to confidentiality, ensuring that all information handled within the department is dealt with to the highest standards ofconfidentiality and security, and to respond in a professional & sensitive manner when dealing with confidential issues. To be familiar and comply with all Divisional and Trust policies, procedures and practices. To take part in the annual appraisal system.
To cover in the absence of colleagues as required. To undertake mandatory training sessions and undergo training as deemed appropriate by your line Managers as and when required. To assist with the training of newly recruited Patient Access staff, including an introduction into working practices and procedures. To participate on the Bank Holiday Rota if required To be aware of, and comply with Health & Safety, Fire Regulations and to report accidents / untoward incidents / hazards to the Team Leader / Manager To have a duty of care and keep the department tidy To be aware of the security arrangements in your own working area and to be responsible for the security/distribution of any keys or fobs held in the department.
To ensure data quality & departmental standards are maintained & kept up to date at all times
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint a Patient Access Clerk within the Patient Access Services. **1x 24 hours - Wed ,Thurs & Fri 08**: 00 - 17:00 - 2x 15 min unpaid breaks + 1 30 min unpaid lunch. **1x 24 hours - Mon, Thurs & Fri 08**: 00 - 17:00 - 2x 15 min unpaid breaks + 1 30 min unpaid lunch. The post will require you to undertake various clerical/reception and...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint temporary Maternity Cover Patient Access Clerk within the Patient Access Services. **37.5 hours - Mon - Fri 08**: 30 - 17:00 - 2x 15 min unpaid breaks and 1x 30 min unpaid lunch break. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint Patient Access Clerks who will work across different departments in Patient Access. Monday - Friday 5.00pm -8.00pm The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint Patient Access Clerks. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint Patient Access Clerks. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint a Patient Access Clerk Monday - Friday 08.30am - 5.00pm (1 x 30 minute & 2 x 15 minute unpaid breaks) The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint a Patient Access Clerk Monday - Friday 08.30am - 5.00pm (1 x 30 minute & 2 x 15 minute unpaid breaks) The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint a Patient Access Clerk in the Call Centre. Monday -Friday 8:30 am to 5:00pm (2x 15 min & 1 x 30 minute unpaid break) The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint Patient Access Clerks who will work across different departments in Patient Access. Monday -Wednesday 12.30pm - 5.00pm with 1 x 15 unpaid break Thursday 11.15 am-5.00pm with 1 x 15 minute unpaid break Friday 11.30 am - 5.00pm with 1 x 15 minute unpaid break The post will require you to undertake various clerical/reception and...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time2 Patient Access Clerks required, Ophthalmology Clinic Prep, Reception and other duties as necessary. **We are looking to recruit the following**: 1 x 22.5 hours permanent positions (Wednesday - Friday, 08:30 - 17:00, 2 x 15 min breaks, 1 x 30 min break) 1 x 20 hours, (Monday - Friday 08:30 - 12:30) The post will require you to undertake various...
-
Evening Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint 3 Part-time Evening Patient Access Clerks Monday - Friday 5:00pm - 3.00pm The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo be responsible for the accurate in-put, up-date and amendment of patient related information onto the computerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments...
-
Patient Access Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo respond in an efficient, polite and timely manner to all incoming telephone calls To be responsible for the accurate in-put, up-date and amendment of patient related information onto thecomputerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To ensure the accurate copy and pasting of GP referral letters from ERS...
-
Patient Access Waiting List Coordinator
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time1. To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.2. To select cases for theatre lists within give guidelines ensuring the nation and local targets are met.3. To replace cancellations, as and when necessary, with like for like cases or within guidelines provided,...
-
Patient Access Waiting List Coordinator
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time15 hours per week Monday & Friday 8.30 - 5.00pm to include 1x30 min lunch unpaid break & 2x15 min unpaid break The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff and theatre staff....
-
Patient Access Waiting List Coordinator
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time**37.5 hours per week**: Monday to Friday 8.30am to 5.00pm to include 1 x 30mins unpaid break and 2 X 15 mins unpaid breaks. The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff and...
-
Patient Access Waiting List Coordinator
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWednesday 8.00am -5.00pm 1 x 30-minute unpaid break Thursday 8.00am - 5.00pm 1 x 30 minute unpaid break Friday 8.00am -5.00pm 1 x 30 minute unpaid break The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners,...
-
Deputy Patient Access Supervisor
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo assist with the day to day operational supervision of the defined team within the department. To assist with ensuring that all staff are fully trained and equipped to undertake their roles, identifying any issues to the Patient Access Supervisor. To co-ordinate the rotation of clerical staff throughout the department, ensuring an efficient skill mix of...
-
Ward Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo provide an efficient, courteous and helpful reception service to patients, their families and other Professionals when they contact the Ward. to undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with each patient’s journey. An opportunity...
-
Ward Clerk
5 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo provide an efficient, courteous and helpful reception service to patients, their families and other Professionals when they contact the Ward. To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the Stroke...
