Customer Care Officer

4 weeks ago


Kingswood, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
As a Customer Care Officer, you will make a difference by offering guidance, providing support and sign posting customers to help solve their enquiries. These services include:

- Building Control
- Planning
- Public Rights of Way
- Concessionary Travel (blue badges and bus passes)
- Children and Young People (school admissions, free school meals, child care, essential clothing grants and work permits for children)
- General council enquiries

**What will you be doing?**
- You will listen to our customers and use your knowledge and technical expertise to help resolve their enquiries.
- Offering solutions, you will signpost customers to help them access council services
- The role requires you to collect and check the quality of information required to ensure that it is suitable to be processed

**What we need from you**:

- You will have experience in handling customer enquiries in a call/contact centre or customer service environment
- You will need excellent communication skills (including questioning, listening, establishing rapport, showing empathy and managing customer expectations)
- You must have the ability to explain technical/complex information clearly to a broad range of customers
- You will have experience in handling high volumes of customer enquires across different contact channels
- It is important that you can demonstrate a flexible approach and able to adapt quickly to changing priorities and also demonstrate your commitment to achieve personal/team targets whilst maintaining excellent quality
- You’ll have a working knowledge of office based IT systems, including Microsoft Office, CRM, document management and in house systems

**How a career at South Gloucestershire Council is different**:

- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our **training and development** offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to **invest in technology** to help staff do their jobs to the best of their ability and celebrate innovation.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of
- We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it


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