Customer Care Officer

2 weeks ago


Kingswood, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
***
- Streetcare
- Waste and Recycling
- Environmental Health & Trading Standards
- Leisure & Libraries
- Registration Service - births, deaths and marriages
- General Council Enquiries

**What will you be doing**
- Listening to our customers you will deliver a positive customer journey, helping to resolve enquiries and requests, providing solutions, information and advice.
- Customer enquiries can vary on a daily basis, so you will be adapting to meet varied requests, for example, this could be reporting a missed waste collection or booking appointments for notice of marriage or civil partnerships.
- In the role you will be collecting customer information, taking payments, and maintaining accurate records.
- It will be your responsibility to signpost customers to access Council services, and liaise with senior members of the team for support if complex issues arise.

**What we need from you**:
***
- You must have relevant experience within customer service or call handling environment.
- We require you to be able to accurately record information, book appointments and explain processes and timescales to our customers.
- It is essential that you have a working knowledge of office based IT systems, such as Microsoft Office, CRM, and document management.
- You will be able identify problems, find solutions and follow processes and procedures.
- You must have some numeracy skills and attention to detail, as we require you to take payments within this role.
- We require you to adopt a flexible and friendly approach, alongside the ability to build rapport with our customers.
- It is desirable that you have an NVQ2 (or equivalent qualification), but this is not essential.

**How a career at South Gloucestershire Council is different**:
***
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our **training and development **offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to **invest in technology** to help staff do their jobs to the best of their ability and **celebrate innovation.**:

- Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.- We're building and shaping communities which people are proud of
- We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.
- We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.**We’re making a difference, be part of it**- Interviews are currently scheduled for week commencing 22nd April.**Salary From**:

- £23,500

**Salary To**:

- £23,893

**Hours per week**:

- 37

**Vacancy type**:

- Permanent

**Location**:

- Kingswood Civic Centre

**Team**:

- Customer Service

**Advertising End Date**:

- 15 Apr 2024



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