Head of Catering

3 weeks ago

Oxford, United Kingdom Mitie Full time

**Job Overview**

Responsible for the delivery and development of retail catering, hospitality, patient and/or restaurant services for a site with the management of our catering brand standards. Serving up a great customer experience is at the heart of what we do and key to the success of our operations.

**Main Duties**
- Lead and manage the QSHE (Quality, Safety, Health and Environment) and food handling processes within our catering standards.
- Understand and meet the needs of our customer ensuring delivery of portion control is delivered effectively every serve, and right first time.
- Communicate regularly with the client and customers you are responsible for across your unit/units.
- Ensure that customer complaints are resolved to the customer satisfaction and action is taken promptly to prevent reoccurrence.
- Manage the P&L accounts, including assisting with the preparation of the Annual Budget, achieving and maintaining food cost within the unit to our catering standards.
- Improve standards of service and quality of food spotting opportunities to make improvements.
- Promote the unit and act as a company brand ambassador at all times.
- Supervise, co-ordinate, motivate, train and work with your team to provide a quality service.
- Plan and produce duty rosters ensuring effective and economic deployment of the team, ensuring the management of both back of and front of house service provision.
- Plan, organise and monitor controls of food quality, presentation and service.
- Ensure that all kitchen equipment is maintained at all times.
- Prepare food using fresh ingredients, prepare menus and develop recipes.
- Ensure all team members are working in line with current legislation at all times.
- Operate, utilise and manage relevant catering IT systems as appropriate..

**What we are looking for**
- Proven track record in the successful provision of catering services is essential.
- Supervisory/Management skills.
- Relevant professional catering qualification.
- Good understanding of budgets and previous experience of managing budgets or P&L's
- Appropriate level of numeracy/literacy/communication skills to perform role duties.
- Passionate about delivering great customer service.
- Ability to work well in a team or under your own initiative.
- Ability to be flexible and take on different tasks as and when required.
- High standards and an eye for detail.
- Hard working, energetic and confident.
- Excellent organisational skills.
- Great time management.
- Possess excellent financial acumen.
- Excellent people manager with the ability to create positive cultural change.
- Remain positive even when under pressure.
- Delegation of tasks as required, utilising resources efficiently, with sound organisation skills.

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