Customer Experience Officer
4 days ago
**Customer Experience Officer - Poole - Salary of £19,605**
A Customer Experience Officer is required for our client based in Poole on a fixed term contract. As Customer Experience Officer, you will provide first class customer service, engage and build relationships and assist with any queries.
**Main responsibilities**:
- Receive and make calls whilst using excellent customer service to build good relationships with Supporters, the General Public, Event Participants, Customers, the General Public and Fundraising Individuals
- Carry out all administrative tasks in relation to legacy enquiries, legacy intenders, in memoriam donors and in memoriam enquirers
- Make outbound calls to supporters related to upgrade, information provision, general admin and fundraising asks
- Support fundraising in aid of individuals with basic enquiries, the provision of support materials and signposting
- Carry out enquiry and feedback resolution across social media channels
- Assist with event administration fulfilment
- Provide Administrative support to volunteers and fundraising groups
- Handle, resolve and report on all levels of complaint
- To become involved in other ad hoc tasks as required.
**Key skills**:
- Experience in a similar customer service-based role.
- Experience of working in a fundraising environment would be beneficial
- Working knowledge of databases and ERP systems.
- Excellent communication skills, both written and verbal.
- IT Literate
The working hours for this role are Monday - Friday equating to 37 hours per week.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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